Job Information
HEALTH AND HUMAN SERVICES COMMISSION Clerk III in LAREDO, Texas
Job/Position DescriptionThe position will report directly to a Supervisor or Manager in the Office of the Associate Commissioner within the Operations Division (OAC). AES is driven by its mission to connect Texans to services by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate thrives in an environment that emphasizes teamwork and collaboration to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy. The Clerk II supports the OAC team by performing various clerical functions such as shared mailbox support, assigning escalations, complaints, and inquiries, developing processes and procedures. Job requires detailed oriented individuals with the ability to apply complex policies and procedures. Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Manages shared mailbox by reviewing, assigning, escalation and tracking all correspondence. Prepares and proofreads correspondence, forms, or other documents such as example, letters, memos, travel or purchase vouchers, job announcements. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files, 'documents on diskette) including filing, retrieving, or purging Batches forms prior to data entry Assembles into packets. Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills AbilitiesKnowledge of administrative or clerical roles and responsibilities in a professional office setting. Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies. Ability to communicate verbally and in writing. Ability to maintain effective working relationships with others. Skill in Microsoft Office products and software. Initial Screening CriteriaHigh School diploma or GED equivalent is required. Thirty (30) hours credit from an accredited college or university or one-year relevant work experience is preferred. Experiencing working in a professional customer service environment is required. Work experience to indicate the usage of mailbox(s), Microsoft Word, Microsoft Teams, and Microsoft Excel required. Work experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties preferred. Experience with working in a shared mailbox preferred. Ability to work outside the normal business hours of 8 to 5, Monday-Friday required. Ability to travel 20% required. Additional InformationThis is a telework eligible position; however, must be willing to travel to State Office (701 W. 51st St., Austin, TX) based on business needs. Posting open state-wide and location will be determined based on location of the final candidate selected and available space. There is no direct military code equivalent. For more information see the Texas State Auditorand#146;s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.asp https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=607556 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.
