Job Information
KMG Prestige Technology Services Representative - Lansing MI in Lansing, Michigan
Are you looking for a career with a premier property management company? Do you want to be part of a team that was rated as one of the top 100 workplaces to be a part of by the Detroit Free Press, five years in a row? Are you searching for a company that celebrates the uniqueness that each individual brings to our team? Join KMG Prestige, where our motto to “Do the Right Thing” is not just words, it's who we are.
We are seeking a Technology Service Representative for our Support Center in Lansing, Michigan.
Our busy Service Desk handles an average of 850 tickets each month. The Tech Service Representative serves as the first point of contact for various individuals, including site staff, corporate employees, property owners, and KMG executives. In this role, they collaborate with others to answer questions, resolve issues, gather ticket details, prioritize incoming events, route tickets, and manage the new user creation and termination process. Excellence in communication with customers is essential.
Key qualities for this role include:
Strong customer-facing service skills
Effective prioritization abilities
Multitasking capability, including pausing and resuming tasks seamlessly after interruptions
Confidence in phone communication
Proficiency in identifying user problems and gathering information efficiently, even when issues are not clearly presented
Quick adaptability to our systems
Excellent written and verbal communication skills
1-2 years' experience in a Customer Service role or equivalent
Ability to work in stressful situations and to make accurate judgments to address various situations
Must be team player and can work independently
Please include a cover letter with your application which highlights any previous IT experience, why you'd like to work in technology, and what your goals are for this position.
We Have:
Medical
Dental
Vision
Telemedicine
Flexible Spending Account
401k (with employer match)
Paid Time Off
Parental Leave
Life & Disability Insurance
Tuition Reimbursement
Pet Insurance
Employee Assistance Program
Wellness Program
If you are excited to join a team that is striving to become the best, most respected property management company in the industry, please submit your resume.
KMG Prestige is an Equal Opportunity Employer who is passionate about being a diverse and inclusive organization. Please contact us should you require accommodations in the application process.
