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Company

Penn Medicine Home Health

Summary

POSITION SUMMARY: Responsible for supervising patient registration processes, bed control, customer service, insurance validation for all (but not limited to) patients requiring admission, Emergency Department services or Women & Babies Hospital Triage.

HOURS: 11P-7A with flexibility. On call weekend and holiday rotation. Cross-training in the Admitting Office and WBH Registration.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Provides supervision and coordination of hospital admissions, Emergency Department and WBH triage, registration functions and initiatives. Ensures that patient data and clinical information are properly collected into the teletracking, patient-link up, SMS-hospital information system and IBEX.

• Provides leadership and direction for direct line staff so that customer services plans for ED and inpatients are utilized and makes necessary adjustments when indicated. Participates in customer service initiatives that implement scripting standards for best practices. Utilizes various tools to reward employees who exhibit exceptional skills.

• Monitors data accuracy and facilitates any needed corrections to accounts. Develops and maintains productivity and accuracy measurements using various graphs and spreadsheets. Communicates performance expectations to direct reports.

• Participates in establishing, reviewing, and updating policies and procedures for Admissions, WBH triage and ED registration/greeters.

• Observes, evaluates, mentors and counsels employees according to HR policies. Administers performance evaluations for direct line reports, ensuring competencies and Lancaster General required Netlearning programs are met.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

• Serves as a backup expert for the various software systems utilized in Admissions, WBH Triage and the ED.

• Participates and provides leadership in various interdepartmental councils.

• Reviews, audits and corrects problematic patient accounts as assigned by Patient Financial Services. Identifies root cause analysis and assists with devising corrective measures.

• Works collaboratively with management team in Admissions/ED/WBH Triage.

• Ensures compliance with Federal and State regulations involving patient registration processes.

• Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

• HS diploma

• Medical terminology knowledge.

• Strong interpersonal and communication skills are essential.

• One (1) year's experience with a patient registration system.

• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree

• Strong interpersonal and communication skills.

• 2-5 years knowledge of patient registration.

• Strong computer background.

COGNITIVE REQUIREMENTS

ATTENTION/CONCENTRATION – The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

• The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.

NEW LEARNING AND MEMORY – The following level of ability is essential for the jobholder to learn and retain material:

• The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions in mandatory.

PROBLEM SOLVING, REASONING AND CREATIVE THINKING – The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

• The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products, EDIS, Patient Management System

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement :

• Sit: Frequently

• Stand: Freqeuntly

• Walk: Frequently

• Bend: Rarely

• Push: Occasionally

• Pull: Rarely

• Kneel/Squat: Rarely

• Reach: Occasionally

• Twist: Rarely

• Balance: Rarely

• Climb: Occasionally

Lifting: Degree of physical exertion is :

Light , exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

• Vision

• Hearing

PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

• Medical, Dental, Vision and on-site Pharmacy plans to meet individual and family needs

• 100% Tuition Assistance at Pennsylvania College of Health Sciences (role dependent)

• Flexible Spending and Health Savings Accounts (FSA & HSA) to further reduce taxable income and empower your healthcare choices

• Retirement Plan savings (403b) with employer match and annual employer contribution

• Employer paid Short & Long Term Disability and Life Insurance

• Employee Assistance Program (EAP) and other Wellness incentives

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.