Job Information
Staffing Service USA Commercial Hardware Customer Service Rep in Lancaster, Pennsylvania
We are looking for a dedicated and personable Customer Service Representative to join our team. The ideal candidate will thrive in a fast-paced, detail-oriented environment and have a strong background in customer service. This role offers competitive salaries and benefits, making it an excellent opportunity for the right individual.
Key Responsibilities:
- Provide introductory information to new customers.
- Ensure customer satisfaction with products and services.
- Follow up with clients to confirm satisfaction with purchases.
- Inform customers about additional products or services.
- Determine the most efficient ways to address customer inquiries.
- Escalate complex queries or concerns as needed.
- Troubleshoot common product issues.
- Collaborate with a team of CSRs and other departments to find solutions.
- Manage a high volume of inbound calls.
- Provide customers with discount programs and price lists.
- Confirm orders and shipping details.
- Enter sample orders and perform clerical duties such as filing, reviewing edit lists, faxing, and mailing.
Qualifications:
- Proficiency with Microsoft programs such as Excel and Word.
- Experience with JD Edwards AS 400 is preferred.
- Previous manufacturing background is a plus.
- Strong interpersonal and customer service skills.
- Excellent analytical and problem-solving abilities.
- Ability to multitask and stay organized.
- Capacity to handle a high volume of calls and emails daily.
- Team-oriented with the ability to share work among a customer service team.
- Attentiveness, patience, and time-management skills.
- Positive attitude and ability to find the positive in any situation.
- Experience in the door hardware industry is a plus.
Education and Experience:
- High school diploma or equivalent preferred.
- 3+ years of customer service experience required.
Reasoning Ability:
- Logical, strategic, and thorough thinking.
- Detail-oriented and organized.
- Proficiency in analytical reasoning.
Physical Demands:
- Prolonged periods of sitting and working on multiple computer screens.
- Ability to lift 15+ pounds occasionally.
- Proficient in using a computer keyboard.
- Ability to communicate verbally via telephone.
- Ability to adjust focus with close vision, with or without correction.
- Must pass a background investigation and drug screen.
Full Time position $20 - $21/hour
