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Cox Communications is currently seeking a Senior Manager of Data Analysis to join our team. Your role and what you'll do: As the Senior Manager, Data Analysis , you will support reporting & analytics for the Contact Center Operations organization. You will be responsible for providing analytics support that delivers business insights to help drive contact center operational efficiencies, generate revenue growth and improve the customer experience. You will lead an analytics team and work closely with business partners, stakeholders and initiative owners to provide data driven insights, recommendations and solutions that enable the business to make inform strategic and operational decisions. Individuals with strong business and analytics acumen, with proven track record of leading highly effective and impactful customer centric teams, will be an ideal candidate for this role. Works with business partners and stakeholders to understand primary business strategy, objectives & priorities. Provides analytical support by connecting these goals with underlying data to generate actionable, insight driven analysis. Identifies opportunities to drive operational efficiencies, revenue growth and process improvements. Provides recommendations and data driven solutions. Leads special analytics projects and business impact analyses. Supports critical business projects and initiatives, providing thought leadership on data requirements and scope of analysis necessary to deliver meaningful business insights that support informed decision-making. Effectively translates complex data driven analysis into clear, meaningful and actionable findings and recommendations. Uses statistical concepts such as variance, standard deviation and correlation to analyze, interpret and explain factors and relationships related to business operations and performance. Monitors and analyzes contact center KPI performance trends and proactively identifies risks and opportunities. Conducts root cause and impact analysis; provides actionable insights and recommendations. Facilitates preparing and delivering the Monthly Operations Review, including evaluating KPI performance, providing insights & analysis, and utilizing data driven storytelling to highlight important business impacts and trends. Leads, coaches and develops highly skilled, productive and engaged analytics team. Cultivates customer centric team brand and serves as a valued business partner. Partners with peer groups across the organization to learn and share best practices. Identifies, researches, and resolves discrepancies in analytical processes, procedures or cross-functional methods. Seeks development and continuous learning opportunities to improve knowledge of data analytics tools, technology and methodologies. What's In It for You? As a dynamite Senior Manager, you deserve success in your life as well, and at Cox, we define "success" as being a part of a company that gives you lots of opportunities and options. First, we've created an exceptional salary package, plus additional incentives We are an inclusive environment where different perspectives are valued and celebrated. We believe in taking good care of our team. You'll also have access to benefits like an impressive base salary with an uncapped commission, 401(K) with company matching contributions, and quality healthcare & life insurance options. Work/Life Balance: Cox gives you flexible paid-time-off and provides access to a lifestyle coach, adoption assistance, fertility assistance, pet insurance, employee discounts, tuition reimbursement, and more. Come join an organization that is pushing the boundaries of the automotive industry in all directions. We are a powerhouse in providing software, inventory, digital, and mobility solutions to our clients with an exciting future of continued growth. QUALIFICATIONS: Minimum <