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Restaurant General Manager Job Locations US-OH-Cleveland Requisition ID 2024-51445 Category Food and Beverage Position Type Full-Time FLSA Status Exempt Location Name Westin Cleveland Discretionary Performance Bonus Eligible Yes Tipped / Service Charge Eligible No About Us The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Masa & Agave Restaurant at the Westin is seeking a Restaurant General Manager. Plan and manage our team of employees and execute service standards to achieve customer (guest, associates, corporate and owners) satisfaction and quality service while meeting & exceeding financial goals. Responsibilities Direct day to day operations for the restaurant, room service, beverage, and purchasing operations. Support culinary and partner with our Executive Chef on team integration. Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives. Develop, implement and manage the department's business/marketing plan and budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives. Manage the maintenance/sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service. Implement and manage all company programs to ensure compliance with the SOPs and LSOPs; to include safety and sanitary regulations, all federal, state, franchise, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest. Execute and promote the Accident Prevention Program to minimize liabilities and related expenses. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Bachelor's Degree preferred. 3+ years of employment i