Easter Seals Jobs

Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. The Professional Services Manager (PSM) is a business, sales, and solutions thought leader at CDW. The PSM provides leadership and support for Sales, Solution Architects and Services Teams within their territory. The PSM is accountable for effective and efficient day-to-day Services operations, client relationship management, and for driving alignment with the Sales team within their territory. The PSM demonstrates a laser-like focus in managing all services engagements to achieve financial, operations, client, and coworker success. To realize these targets the PSM must balance a strong financial and operational results focus with a strong coworker and client emphasis. Key Areas of Responsibility Attain revenue and gross profit growth targets within their territory. Collaborate and coordinate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets. Provide leadership and support for Sales, Solution Architects and Services Teams within their territory. Establish and cultivate a solid working relationship with clients - building relationships with clients from IT engineering staff up to "C" level executives. Lead, collaborate and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with "C" suite level leadership. Build and maintain strong relationships with key partner representatives (Cisco, Microsoft, etc.) to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects, and consultants. Lead and manage designated Enterprise Architect team to achieve financial, operational, client, and coworker targets. Ensures that services engagements exceed client expectations, and provides services clients with an authoritative escalation path to resolve conflicts and issues quickly. Sales Support Responsibilities: Collaborate and coordinate with Sales, Solution Architects, Services Teams and Management to maximize services financial results and increase product and licensing attachment. Collaborate with Sales to increase client solution opportunities to drive adoption of entire CDW services portfolio. Prepare services forecasts, budgets and other projections as required. Analyze economic, competitive and industry changes affecting services in their territory and make recommendations as appropriate. Regular cadence with Sales and Services Leadership on staffing plans and pipeline. Act as subject matter expert on CDW services offering and capabilities and educate sales teams as needed. Client Responsibilities: Educate clients about CDW services offerings and capabilities. Own and manage client satisfaction and loyalty with your clients. Proactively resolve issues, as necessary. Act as point of contact to our clients for all service related issues until resolution. Conduct face-to-face client loyalty meetings for top services clients. Establish and cultivate solid working relationship with all internal clients - AT Services Managers, Solutions Teams, Recruiters, Branch Managers, Account Executives, Sales Management and Senior Leadership Team. Provide overall engagement management and oversight for client engagements. Negotiate contracts and statement of works with CDW legal and CDW client base. Coworker Responsibilities: Manage your team to have the right set of technical skills, in the immediate and long-term, which are focused on Advanced Technology Products and Emerging Technologies. Ensure your team fully understands their roles, and possesses the right set of