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Field Mechanical Technician Chicago, IL, USA * Cleveland, OH, USA * Fort Wayne, IN, USA Req #760 Wednesday, February 5, 2025 Come work for one of the largest equipment dealerships in North America! Are you a Technician/Mechanic with diesel, agricultural, or heavy equipment repair experience? If so, then we want you on our team! Technicians are at the backbone of our organization; therefore, we provide them with the tools and resources to be successful: Company van (parked at home each day) Company P card Company paid cell phone Manufacturer technical training programs Outstanding benefits package offering Dental, Vision, and 100% employer paid Medical insurance, plus much more!) 401(k) plan with a match Employee stock purchase plan Paid time off Paid holidays Competitive wages Company uniform PeakLogix, an Alta Equipment company, is an industry leader in the Material Handling market segment providing innovative solutions that simplify the warehouse order fulfillment experience and introduces new efficiencies that increase productivity when fulfilling customer orders. We are looking to add a Field Mechanical Technician to our team. Auto Mechanics and Diesel Mechanics are encouraged to apply! This role includes field support (troubleshooting, repair, and PM) of installed material handling equipment such as conveyor systems, carousel systems, VLM (Vertical Lift Module), light directed picking systems (IPTI, ATOP, and Tablets). In this position, you will support our customers' equipment and their operations in conjunction with PeakLogix offerings. You will be dispatched from your home to support our growing customer base within the Midwest from the Chicago, IL to Cleveland, OH area. The primary responsibilities of the position consist of, but are not limited to: Responsible for hardware Field Service (troubleshooting, repair, and PM) and Customer Service duties in the assigned region. Responsible for providing all hardware support, including Preventive Maintenance, emergency service and troubleshooting of customer equipment remotely and/or onsite. Thoroughly document each service visit via electronic service reports. Provide feedback to customer and PeakLogix personnel on field issues, problems, and recommended solutions. Use empathy and best judgment to help address customer concerns. In conjunction with Field Service responsibilities, identify customer needs and offer upgrades and other company offerings to resolve current and future issues. Qualifications and Skills: Experience with material handling equipment, including carousels, conveyor systems, light directed picking, and VLMs is a plus. Tech school (automotive, diesel, small engine, etc.) graduate or 5 years of material handling equipment maintenance equivalent experience is a must. Ability to drive long distances and still be able to perform the required duties Willingness to do mechanical, electrical, hydraulic, pneumatic, and electronic maintenance on covered equipment Ability to work independently (extensive remote support available!) Be the primary person to interact with customers after equipment installation. Ability to act as a consultant to address customer needs Ability to prioritize work and manage customer expectations Knowledge of motor controls, VFDs (Variable Frequency Drive), power supplies, and breaker systems Possess mechanical, pneumatics, hydraulics aptitude Mechanical experience including working on motors, gear boxes, chains, pulleys, bearings, belts, and drive rollers Welding experience is desired Troubleshooting Experience Ability to manage time to work within confines of traffic, customer work hours, etc Willingness to travel within the Midwest (75-90% of the time including overnight travel) Possess a valid driver's license and a clean driving history Preferr