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Youth Services Supervisor III - Betty K. Marler YSC in Lakewood, CO

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Youth Services Supervisor III - Betty K. Marler YSC in Lakewood, CO

Salary

$67,644.00 Annually

Location

Lakewood, CO

Job Type

Full Time

Job Number

IKA 05059 12/23/2024

Department

Colorado Department of Human Services

Division

OCYF - Mount View Youth Services Center

Opening Date

12/23/2024

Closing Date

Continuous

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

7862 W Mansfield Pkwy Lakewood, CO 80235

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

david.eldridge@state.co.us

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

This position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies at the locations below.

This recruitment is to fill Monday-Friday 10:00am-6:00pm, with a requirement to work 2 weekends per month 10:am-6pm.

Division of Youth Services - Betty K. Marler Youth Services Center (All Female Population)

About the Division of Youth Services: The Division of Youth Services (DYS) provides a continuum of residential and non-residential services that encompass juvenile detention, commitment, and parole. DYS is the agency statutorily mandated to provide for the care and supervision of youth committed by the District Court to the custody of the Colorado Department of Human Services. The Division operates fifteen secure facilities that serve youth between the ages of 10 and 21, who are pre-adjudicated, sentenced, or committed. The Division also contracts with numerous private residential and non-residential service providers throughout the State. For pre-adjudicated youth, the Division is also responsible for the management and oversight of Colorado Youth Detention Continuum, a State-funded, locally administered program that provides services to youth at risk of further progressing into the juvenile justice system. In addition to residential programming, the Division administers juvenile parole services throughout the State.

We invite you to explore the DYS website and learn about the services provided to youth, families, and local communities in the State of Colorado at: https://www.colorado.gov/cdhs/dys

Opt in below to receive text message updates on CDHS recruiting events!

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Description of Job

Betty K. Marler Youth Services Center

This work unit exists to provide for the direct care, safety, and security of the female pre-adjudicated or adjudicated youth in custody using a trauma responsive approach. The unit exists to provide 24 hours, seven day a week services in Admissions/Control, School and Day Programming, and detention, assessment, and committed living units.

Programming at The Campus at Mount View (CAMV) includes long-term treatment for girls. In accordance with the DYS Treatment Model, all committed youth at each youth center are assigned a Behavioral Health Specialist who provides individual therapy each week. They also attend at least three treatment groups every week. Unit security staff also offer organized psychoeducational and problem-solving groups. As part of treatment, the youth center utilizes a number of evidence-based curriculums for committed youth, including Getting Motivated for Change, Handling Difficult Feelings, Start Now, Voices, and Beyond Trauma. Clinicians provide crisis management as needed. Also, CAMV offers a monthly Family Orientation Group for families/natural supports who have a child committed to DYS.

Summary of the Positions:

Job exists as a first line formal supervisory position dedicated to overseeing or providing supervision for direct care Youth Services Specialists. This is accomplished through the supervision of subordinate series FTE and/or through direct provision of the service. Routinely manages: scheduling of staff, movement of juveniles, oversees admissions/releases, orientation (for both staff and youth), security/control functions, educational support services, daily programming, recreation, meals, medical referral and follow-up, and customer service. Responsible to identify, report, document and intervene in subordinate staff performance concerns, when necessary. Responsible to model, uphold and ensure compliance with DYS (Division of Youth Services) Policy and QAYS DYS Compliance Standards by subordinate staff. Member of Youth Center Leadership Team responsible for integrating goals and principles of trauma responsiveness/Sanctuary Model, DYS Strategic Plan, and other programmatic initiatives of the Division.

Performance Management

• Must display knowledge and skill in supervision of subordinate staff whose work involves providing for the safe, secure and trauma responsive direct care of pre-adjudicated and adjudicated youth in a locked setting

• Must teach, lead, inform, monitor, and coach subordinate staff as they complete necessary (daily) assigned tasks

• Must ensure timeliness and quality of work activity by subordinates. Supervises subordinate positions by verbal or written directives, documents and/or records performance concerns, and applies the Reflective Supervision model in monthly individual meetings with employees

• Must understand programming intent and structure and be able to supervise to these expectations. Oversight and quality control of intake and/or release of youth

• Provides support, feedback, coaching and training of employees working the shift, including sharing supervisory information in a manner that reflects the Sanctuary 7 Commitments.

• Completes performance management evaluations (PMPs), Position Descriptions and other required personnel documentation consistent with CDHS and DYS Policy with guidance from Facility Administration

• Evaluates staff performance, determines appropriate rating for PMP

• Determines appropriate level of response to staff performance deficits and recommends appropriate steps of action in the progressive discipline process

• Identifies strengths and goals for staff and provides professional development opportunities as needed

Personnel and Supervision

• Participates in the hiring process and assists with staff retention through attentive and responsive onboarding, orientation, Reflective Supervision, and quality delivery of the Field Training Officer (FTO) program

• Reviews, updates and suggests procedural, scheduling and/or other operational changes. Plan, support and direct professional development of staff

• Trains staff on relevant policies and procedures. Ensures subordinate staff completes all required annual training and ongoing professional development training (as available)

• Resolves informal staff grievances. Provide formal/informal performance feedback. Initiate progressive discipline, in accordance with Personnel Board Rules, CDHS Policy, and DYS Policy, with Appointing Authority Approval

• Assigns duties to staff within their job classification. Provides direct supervision of CYSO I and CYSO II staff. Conducts monthly formal Reflective Supervision sessions with subordinate staff

• Provides supervision, coaching, and mentoring to direct care staff, including recognizing staff strengths as well as identifying and assisting staff in areas of performance improvement

• Supervises and leads staff in a professional manner

• Determines with Administrative oversight unit assignments for CYSO I and CYSO II

• Determines in accordance with policy and procedure when assigned staff can be given time off and arranges coverage for staff who are absent

• Oversees hiring panel and recommends prospective staff for hiring

• Recommends issuance of corrective and disciplinary actions based upon State Personnel Board Rules and DYS policy

• Responsible for decisions regarding structuring of the training schedule to accomplish the goals of the facility training program (FTO)

Safety and Security/Emergency

• Supervise and oversee daily facility operations and/or departments as assigned

• Provides verbal and written instructions and directives regarding daily operations

• Ensure completion of formal and informal counts throughout the shift, as per DYC Policy

• Evaluates incidents, provides information to minimize assaultive behaviors by action planning and communicating pertinent information to all necessary parties

• Monitors the location, movement, safety and condition of youth

• Demonstrates effective crisis intervention as necessary. Required to respond to and assess possible crisis situations taking into consideration the physical and mental well being of all youth and staff. Ensures debriefs of crises or emergency situations occur within the required timeframes

• Employs sound judgement and emotional control when dealing with crisis and determining approach and/or resolution

• Utilizes the Emergency Response Protocols. Conducts tests and drills to increase efficiencies in accordance with the Emergency Response Guide and Fire Safety Protocols (e.g. Fire Drills, Medical Emergencies, Equipment Failure, Pandemic, and Facility Disruptions)

• Ensures physical plant, sanitation, and hygiene standards are met, through weekly inspections, work orders, and ongoing monitoring

• Ensure adherence to DYS Policy 9.8, in regards to Critical Incidents

• Assists and oversees Shift Supervision duties

• Ensures staff are assigned to appropriate post assignments, according to facility staffing plan and minimum staff to youth ratios

• Ensures staff are properly positioned and available to intervene early in behavior outside of DYS Behavior Expectations and to respond to crises

• Ensures staff actively use effective communication skills, verbal de-escalation skills, and a strength based approach when interacting with youth and staff in a positive and respectful manner

• Authorizes and oversees the use and removal of mechanical restraints and Seclusion. Participates in, oversees, and monitors student Individual Growth and Change Plans or other agreed upon Safety and Behavioral Agreements. Provides direct security coverage when necessary or as directed

• Ensures staff complete inspections and/or facility searches as per DYS Policy and Quality Assurance Standards for Facilities

• Reports and records all discrepancies to Administration. Ensures the initiation and implementation of safety contracts, safety planning and notification to mental health personnel

• Actively supervises to support prevention of sexual contact in the facility and promote adherence to all PREA Policies and Federal Standards

• This includes proper SAB/VV/VAB risk assessment or reassessment

• Recommends or authorizes initial unit lockdown when there is a possible breach of security or safety

• Recommends or authorizes use of seclusion for individual residents pursuant to policy and best practice

• Conducting searches, this position determines the need and appropriate ways for full searches, personal searches, and room searches to be conducted for detection of dangerous contraband such as weapons, drugs, matches, etc

Programming

• Responsible to supervise and maintain youth center programming

• Ensures all program activities are completed and documented

• Leads and role models the consistent implementation of trauma responsive tools and interventions, the DYS Strategic Plan, and the DYS Treatment Model

• Actively and with positive engagement implements and follows facility programming

• Models, supervises, teaches, trains, coaches, and enforces proper implementation of the facility’s behavior management program in a positive and professional manner

• Leads and trains staff in how to facilitate daily Problem Solving Groups, Sanctuary Psycho-educational Groups, and other skills-based/educational groups

• Provides on the floor, in the moment coaching of staff in Safe Correctional Practices, Trauma Informed Care, and how to establish and build 1:1 rapport

• Enforces established safety and security rules and adherence to DYS Safe Practices

• Supervises and directs daily living and leisure activities. Ensures youth receive orientation to the agency and living unit rules, procedures and routines

• Ensures all basic rights and needs of youth are satisfied and that dignity and respect is demonstrated for all youth regardless of ethnicity, gender, religious or sexual preference

• Reviews Minor Rule Violations and approves proper interventions

• Ensures youth complete assigned interventions

• Ensures Minor and Major Rule Violations coincide with prevailing DYS Policy. Conducts Major Rule Violation Hearings and provides constructive feedback to staff writing incident reports

• Upholds due process requirements and implementation of Restorative Community Justice (RCJ) and interventions for all youth

• Responds to and resolves youth grievances

• Act as first public contact with agency when necessary

• Act as Facility Supervisor, guiding all operations when Director and Assistant Director are off-site Monitor safety and security of volunteer/contractor activities and vocational programming

• Ensure positive relationships with teachers and administrators and support educational initiatives or practices

• Decides best intervention that both holds youth accountable and employs a trauma responsive approach

• Determines rewards and interventions in accordance with the behavior management program, policies and procedures

• Identifies and implements appropriate RCJ interventions

Documentation/Quality Control

• Supervises and oversees accurate documentation of all daily facility operations, to include assisting in reviewing, writing, training and implementation of DYS Policies and QAYS Facility Standards

• Ensures completion of documentation for facility and youth searches

• Ensures completion of documentation for all unit activities and relevant information on applicable log(s)

• Ensures proper documentation of Suicide Precaution Monitoring (SPM), Individual and Group Growth and Change Plans, NDR status, Seclusion, and Medical Watch, as per DYS Policy

• All staff must report known or suspected incidents of abuse as mandatory reporters pursuant to the prevailing statute

• Review and record all legal documentation and record required information in the youth’s file (hard copy) and the TRAILS database

• Documents the receipt and release of all youth medication(s) as appropriate. This documentation shall include the notification of all internal and external parties

• Perform shift briefings with oncoming staff as required

• Reviews and ensures all meal tracking sheets are completed accurately

• Completes all documentation as required and/or directed by established deadlines

• Determines the appropriate level of documentation for various situations

• Develops action plans and follow up in response to QAYS Compliance Review deficiencies

Organizational Accountability

• Attends training classes for all DYS mandatory training subjects and professional development training (as available/ required) to accumulate annual hours necessary as described in Policy

• Attends other training as requested or required by the Administration. Completes Department mandatory quarterly training as assigned through the Cornerstone online system

• Through all communications and behaviors demonstrates, supports, and contributes to a healthy, positive and respectful cultural climate throughout the facility

• Communicates with internal/external customers, residents, subordinate staff, and co-workers in a professional manner

• Adheres to the CDHS Code of Conduct, the Sanctuary 7 Commitments, and supports the 5 Key Strategies

• Be informed of and adhere to prevailing legal standards, CDHS Policy, DYS Policy, and QAYS Facility Standards

• Adheres to State Personnel Board Rules, and CDHS and DYS Policy regarding work schedule, timekeeping, and leave practices

• Completes other duties as assigned and follows supervisors requests and directives, within Colorado Revised Statutes, CDHS and DYS Policies and Procedures

• As a Supervisor, this position is required to role-model, coach, teach and enforce staff adherence to all the above

• Determining which policies and procedures apply to the specific situations

• Decides when and how to confront youth and subordinate staff behavior while maintaining positive and respectful work culture

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

PLEASE READ THE ENTIRE JOB ANNOUNCEMENT AND FOLLOW ALL OF THE INSTRUCTIONS PRIOR TO SUBMITTING THE APPLICATION.

Please update your application if changes pertain to your work and/or education history.

Current employees: If you do not update the work experience section of your application, you will not be given credit for your current State experience.

Minimum Qualifications

Work Experience: Two (2) years professional,corrections-related experience* working in a correctional or trauma-informed facility.

*Corrections-related experience is defined as the custody and control of a detained or adjudicated population and/or experience as a POST Certified Officer, or Military Law Enforcement.

Note: Anything less than 40 hours per week is considered part-time experience. Credit is given for part-time work but is calculated by prorating the qualifying experience.

AND

Educational Requirements:High School Diploma or General Education Diploma (GED)Substitution College education with course work in social or behavioral sciences, criminal justice, human services, physical education/recreational studies or closely related field will substitute for the required experience on a year-for-year basis. Note: If you are using education to qualify for this position, please attach your transcripts.

Highly Desirable Characteristics:

• Ability to work effectively with key stakeholders, achieving consensus, resolving communication problems, influencing, and managing competing interests.

• Ability to work well with constituents regardless of position and authority, contribute to governing boards and committees, and adhere to clear lines of responsibility and accountability.

• Flexibility in leadership through performing and/or overseeing the analysis of complex human resources, financial, or administrative management, policy, and program issues.

• Proven record of building and managing teams and creating an enabling environment.

• Proven ability to provide strategic direction and ensure an effective work structure to maximize productivity and achieve goals.

• Excellent interpersonal, verbal, and written communication and public speaking skills.

• Ability to problem solve and execute decisions.

• Ability to work in a complex political environment.

• Self-motivated

• Positive role model

• Teamwork

Preferred Qualifications: The preferred candidate will demonstrate experience in the following areas:

• Experience in program and/or project development

• Training and Facilitation experience

• Training Development experience

• Supervisory/management experience

• Proven experience in overseeing and executing data-driven performance management and outcome-based systems and initiatives.

• Proven experience in budget, financial, and contract management.

• Proven experience in policy analysis, development, and implementation.

• Relevant Years of State Service

Lived Experience:

The Division of Youth Services (DYS) is committed to hiring individuals who are professional and passionate about their desire to help youth. DYS values candidates who have demonstrated perseverance as a special attribute that can help the youth in our care. DYS encourages qualified candidates with "lived experience" to apply. Lived experience comes from the personal knowledge and understanding that many possess by virtue of first-hand experience with mental health, substance abuse, systems involvement and traumatic events. Lived experience brings unique knowledge, insights and perspectives that are invaluable for organizational growth, increased sensitivity to the youth and families we serve, and new ideas and inspiration for improving service delivery.

Conditions of Employment:

• Ability to work shift work as required

• Must be 21 years old or older

• Must possess and maintain a valid State of Colorado drivers license

• Must have no felony convictions and no violent history

• Must pass a Colorado Bureau of Investigations and a Federal Bureau of Investigations background check as a condition of employment. Included in the background check is a current and/or previous employer check. Your current and/or previous employers within the past 10 years at a minimum must be listed on your job application (most recent in descending order), even if the job or duties are unrelated to the position for which you are applying. Incomplete employer information (address, phone number, and supervisor) or omission of former employers may result in a disqualification of your application.

• The Diana Screen®, a sexual risk screening tool, is administered to all applicants to the Division of Youth Services (DYS) seeking positions of trust with children and teens to help ensure that ethical boundaries between children and adults are maintained. At the DYS, the safety and protection of the youth who have been entrusted to us is our #1 priority

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

• Continued employment is contingent upon successful completion of the DYS Pre-service Training Academy, Youth Center Training Program (YCTO and mandatory annual training in all subject areas.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go tospb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.govunder Rules.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact david.eldridge@state.co.us.

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of theColorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planwww.copera.orgplus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplementedHealth Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHubstate employee discount program

• Employee Wellness program MotivateMe

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go tohttps://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)

THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Do you possess a High School Diploma or GED?

• Yes I possess a High School Diploma or GED.

• No I do not possess a High School Diploma or GED.

  02

  A condition of employment requires applicants to be 21 years of age or older. Do you meet this condition?

• Yes

• No

  03

  Do you currently posses a valid CO Driver's License?

• Yes

• No

  04

  If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

  05

  Have you ever been disciplinarily terminated or resigned in lieu of termination? If you have ever been terminated, resigned in lieu of termination, or received disciplinary action, please explain the circumstances below.

  06

  How often have you been in a Supervisor/Management or Lead Worker role during the last year?

• Never

• Intermittently

• Monthly

• Weekly or more

  07

  All applicants must be willing and able to perform the items listed below. Check all statements that you are willing and able to perform.

• I am willing and able to work 1st, 2nd, and 3rd shifts, which may include non-traditional shifts such as 12 and 16-hour shifts

• I am willing to work weekends and holidays

• I am willing to work back-to-back shifts and double back shifts, when necessary

• I am willing to report to work during inclement weather (although other State office and the Division of Youth Services Administrative Offices may be closed)

• I am willing to follow prescribed policies and procedures even if they may conflict with my personal preferences.

• I am willing to work with staff and clients of all social, economic, ethnic, and religious backgrounds.

• I am willing to work in a locked-secure facility.

• I am willing to work with confrontational, manipulative, violent, and/or assaultive behaviors.

• I am willing to restrain clients, if necessary.

• I am accessible to immediate telephone communication.

• I am willing and able to stand on my feet during an entire shift.

• I am willing and able to frequently climb up and down stairs during an entire shift and/or shifts.

  08

  Describe your experience working within the juvenile justice system in a supervisory capacity. Include the position you held, duties performed, and the ways your expertise impacted the staff and programs you led.

  09

  Provide a detailed description of your experience as it relates to creating, modifying and providing oversight to quality assurance systems for a facility that serves detained or adjudicated youth. Within your example, show us where the data you collected allowed you to identify trends or patterns that needed to be addressed, and how you implemented the changes.

  10

  What does a trauma responsive milieu look like within a juvenile detention agency? How would you support a trauma responsive milieu? Please provide examples regarding tools, processes and approaches. What outcomes do we see with youth when we utilize a more trauma responsive approach?

  11

  How do you ensure that training and facilitation programs align with the overall goals of the youth facility, and how do you measure the impact of these programs on achieving these goals?

  12

  Please explain what being present means to you?

  13

  Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application.

• Yes

• No

  14

  The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

• This information is available to me and I have read this information.

• I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

  15

  Please indicate your experience with residential treatment, mental health, law enforcement, and / or correctional settings. Check all that apply:

• Youth

• Adult

• Detention

• Treatment

• Residential Programs

• Mental Health Facilities

• Law Enforcement

• Military

• Social Work

• Parole and Probation

  16

  How often have you been in the Lead Worker Role during the last year?

• Weekly

• Monthly

• Intermittently

• None

  Required Question

Agency

State of Colorado

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