Job Information
Menasha Packaging Customer Service Representative-R6519 in Lakeville, Minnesota
Ensures timely customer specific material setup and proactively manages proofing and material validation timelines for assigned account(s)Receives and responds to requested material specification changes and processes appropriate actionsSubmits project changes through internal operating systems as neededEnsures timely order entry and proactively manages order timelines for assigned account(s)Proactively monitors open projects & orders to advise key stakeholders of possible lead time challengesReceives and responds to customer complaints and processes appropriate corrective actionSupports pricing requestsMonitors product inventory to assure availability for production and/or distribution to customer; works with management on disposition of aging inventoryPrepares purchase orders for outside materialsPrepares and reviews required business reportsSupports continuous improvement initiativesDemonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectivesEducation & Experience RequirementsHigh school diploma or equivalent requiredMinimum of 2 years of relevant experience requiredPrior display, graphic, and/or contract packaging industry experience preferredExperience in ERP platforms and proficiency in Microsoft Excel and SharePoint#LI-HM1#MPCEqual Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
