Job Information
City of Lakeland Computer Applications Analyst - Community & Economic Development in Lakeland, Florida
Computer Applications Analyst - Community & Economic Development
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Computer Applications Analyst - Community & Economic Development
Salary
$65,803.84 - $98,706.29 Annually
Location
Lakeland, FL
Job Type
Full Time Regular
Job Number
2033-32
Department
Community & Economic Development
Division
Planning/GIS 1202300000
Opening Date
09/25/2024
Closing Date
Continuous
FLSA
Exempt
Bargaining Unit
NA
Description
Benefits
Questions
GENERAL DESCRIPTION OF CLASS
This is a highly technical position responsible for specialized computer applications in support of the function of the department's goals and objectives. The performance of essential functions of the position requires a background closely related to the functional responsibilities of the department combined with the technical dimensions associated with computerized information systems. Work activities involve contact with the public, City officials, and employees.
This posting will close after the receipt of the first 50 qualified applicants or October 2, 2024 at 4pm, whichever comes first.
ESSENTIAL FUNCTIONS
Plans and organizes data systems management functions to support the organizational mission utilizing functional literacy and technical expertise.
Learns the supported computer applications specific to the departmental area, including understanding their interrelationship and dependencies.
Works with vendors to maintain and support these applications, perform upgrades, and implement new features as released.
Identifies and considers both the business and the technical needs of customers to provide quality solutions that meet the user's needs.
Configures, executes, tests, and implements the solution.
Ensures that solutions implemented align with the supported specific departmental mission.
Configures computer applications to achieve desired results.
Determines facility, equipment, and supply requirements for data systems activities to facilitate analysis, reports, forecasts, estimates, computations, records maintenance, and department operational needs.
Maintains necessary records and prepares reports and documentation.
Coordinates systems actions and plans with user agencies to ensure integrated programs.
Develops relationships with business units, external consultants, and vendors.
Interprets laws, rules, regulations, policies, and procedures as they affect the organizational mission.
Identifies requirements, determines appropriate courses of action, and organizes data to prepare reports supporting existing or proposed policies and ordinances.
Performs top-level troubleshooting of technical issues related to application functionality.
Tracks and follows issues through to resolution; communicates to all stakeholders.
Develops computerized solutions to business and operating needs of user departments using desktop spreadsheet, database, and word processor systems.
Assists in implementing, supporting, and maintaining new computer software packages.
Manage application projects of simple to moderate complexity, which may include sub-components of larger-scale projects as directed by Management.
Tests, analyzes, and maintains assigned computer applications.
May be required to work alternate hours as necessary for the efficient operation of the department.
May require 24/7 availability in support of Mission Critical applications.
Position is designated as Mission Critical.
ADDITIONAL FUNCTIONS:
May formulate policies for the department utilizing City requirements and sound research procedures; prepares correspondence and maintains detailed documentation of actions.
Develops and maintains troubleshooting, solution processes, and procedure documentation to build an enhanced knowledge base.
Provides individualized training to others using computer-based information retrieval and processing.
Supervises subordinate employees as directed.
Position may be required to attend meetings and visit job sites other than the primary work location.
Performs related work as required.
QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)
Bachelor's degree from an accredited college or university in Business, Finance, Human Resources, or a field related to the essential duties of the position or function of the department.
Three (3) years of experience in the general field for which the organization of assignment is responsible.
An equivalent combination of education, training, and experience which provides the knowledge, skills, abilities, and other competencies necessary for success in the target position may be considered.
SPECIAL REQUIREMENTS:
Three (3) years of experience in performing the following functions is highly desirable:
Preparing and maintaining data using electronic systems.
Developing data collection and reporting programs.
Analyzing and auditing automated data reports.
Supervisory experience.
Must possess and maintain a valid driver's license.
Must maintain a valid telephone number.
May be required to pass an elevated background check provided by the City of Lakeland Police Department upon hire.
KNOWLEDGE, SKILLS, ABILITIES
Knowledge of standard office practices and procedures.
Knowledge and ability to apply various computer software programs, including word processing and spreadsheets; Microsoft Office Suite, Visio, and MS Project preferred.
Knowledge of relational databases and SQL Querying for computer applications specific to the employing department.
Skill in operating micro-computer equipment.
Excellent customer service skills.
Excellent English oral and written communication skills.
Ability to plan, organize and coordinate the efforts of one or more employees in completing specified projects with little supervision.
Ability to work both independently and in a team-oriented and collaborative environment.
Ability to perform in a functional capacity concerning the employing department.
Ability to learn the operation of the employing department and its functions.
Ability to communicate effectively, both verbally and in writing, with employees and the public.
Ability to communicate effectively with business users and technical staff.
Ability to interact and maintain effective relationships with supervisors and other employees to accomplish the required tasks.
Ability to interpret business and technical needs to provide quality solutions that meet the user needs and ensure that solutions implemented align with the supported specific departmental mission.
Ability to conduct department activities with competence, initiative, and professionalism.
Ability to work within the principles, practices, and project management techniques.
Ability to apply knowledge of computerized capabilities and processes to implement new vendor-supplied software packages.
Interest and ability to learn new applications and related capabilities as required.
Experience in maintenance, support, configuration, or implementing applications specific to the employing department.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:
Requires sedentary work that involves walking or standing some of the time, exerting up to ten (10) pounds of force regularly, and routine keyboard operations.
The job risks exposure to no significant environmental hazards.
The job requires normal visual acuity, field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.
All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.
THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE
City of Lakeland
2024 Summary Sheet
Annual Leave
Annual leave is accumulated bi-weekly and based upon years of service as follows:
Annual leave may be taken as earned by employees hired after January 1, 1989. Employees hired prior to that date use annual leave within the calendar year following the year the leave is earned. All employees may carry over up to a maximum of twenty (20) days at the end of the calendar year. Regular part-time employees who work at least twenty (20) hours per week accrue annual leave at the rate of four (4) hours per month.*
Sick Leave
Sick rate is accrued biweekly based upon years of service and standard hour classification. Eligible for use as soon as earned. Regular part-time employees who work at least twenty (20) hours per week accrue sick leave at the rate of four (4) hours per month.
*NOTE: REGULAR employees with a working day other than eight (8) hours, please contact your supervisor regarding these policies.
Sick Leave Pool
Allows employees to receive sick leave benefits in cases involving catastrophic or long-term illnesses or injuries after all personal leave time has been depleted. Regular full-time employees contribute eight (8) hours and Regular part-time employees contribute four (4) hours on an annual basis. Employees must have completed one full year of service on or before December 31st of the calendar year enrollment; and have accumulated at least forty (40) hours of sick time (twenty (20) hours for Regular part-time employees). Participation in this program is voluntary.
For more information contact Amanda Kaiser at 834-8768
Family & Medical Leave
Federal legislation guarantees up to twelve (12) weeks per year off work under certain circumstances outlined in the policy manual. The employees must have been employed by the City for at least twelve (12) months and have at least 1,250 hours of service during the 12-month period before the requested leave. The City will continue its group life and health insurance for an employee on leave at the same level and under the same conditions that existed while the employee was working.
For more information contact Dawn Justice at 834-6038.
Pension Plan
Provision for retirement income requiring mandatory participation for full-time regular employees.
Defined Benefit Plan:
Plan C Employee 4.16%
Employer 15.66%
OR
Defined Contribution Plan:
Executives, New Hires aged 52 and older, and Fire/Police Recruits
Employee 8.5% or 11% per election upon hire
Employer 15.39%
Deferred Compensation 457 Plan:
A voluntary plan that is invested in mutual funds. The Employees' Pension Board performs the due diligence on the mutual funds. Employees may reallocate their account at any time.
Maximum contribution for 2024 is $23,000; employees aged 50 or older can also add a "catch-up" amount of $7,500. Additionally, a match of up to 5% of salary is offered by the City in Plan C.
Holidays
Twelve (12) holidays, includes one (1) personal floating holiday to be used at any time after three (3) months of employment and prior to the end of the calendar year.
Funeral Leave
Up to three (3) days off with pay due to death of an immediate family member (as defined in the policy manual). Up to four (4) hours off with pay may be obtained through supervisor approval to attend local funeral services of persons other than immediate family.
Jury/Witness Duty
Employees required to serve on jury duty will be relieved of responsibility for their regular work shift or portion thereof and receive full pay while serving. All fees received for such service may be retained by the employee. Employees subpoenaed to any civil or criminal court proceeding, which employee is not personally or monetarily interested, shall be paid as if engaged in regular work activities.
Military Leave
Allows for up to 240 hours in any one calendar year for annual military training without loss of pay or benefits for any employee in some type of reserve status for the United States Armed Forces. (see policy manual for additional information).
Maternity Leave
Refer to Family & Medical Leave for those employees who qualify. Others may take up to three (3) months leave of absence available upon approval of the Department Head. Employees may opt to utilize any combination of paid (sick or annual leave) or unpaid leave.
Leave of Absence Without Pay
Written requests are subject to approval by Department Head and City Manager or designee for less than ninety (90) days. Requests for more than ninety (90) days also require Civil Service Board approval for employees in a Civil Service classification.
Longevity Pay
Tuition Reimbursement
Program provides employees up to $2,500 per fiscal year (October 1 through September 30) for reimbursement of tuition of approved college, university, vocational, or correspondence classes upon completion with a grade of "C" or better in credit courses only. Full reimbursement is given for courses and fees, upon approval. The program does not include reimbursement for cost of books, supplies or other related expenses.
For more information, contact Melissa Yelnick at 834-6844.
Suggestion Awards
A program designed to provide a consistent and organized method for employees to submit and be rewarded for constructive ideas for improvement. Maximum award is $1000.
For additional information, contact Kathy McNelis at 834-6348.
Direct Deposit of Paycheck (refer to handout in new employee folder)
An account must be established with the institution of your choice prior to signing up for direct deposit.
Uniforms/Equipment
Uniforms issued at no cost to employees for those job classifications which require them. Equipment is issued to employees at either no cost or discounted cost depending upon job classification.
Parking
Free while at work.
Break Periods
Employees may be permitted two (2), fifteen (15) minute breaks during the workday. The time shall be at the discretion of the supervisor.
For Information on Health Insurance, Dental, Vision, and Life Insurance please contact Benefits at 834-6797.
For Information on Retirement Benefits, contact the Retirement Services Department at 834-8765 or 834-8797.
For Information on Firefighter and Police Officer Retirement Benefits, contact Foster & Foster at 239-333-4872.
01
Please indicate your highest level of education.
Less than a High School Diploma or GED
High School Diploma or GED
Some College - less than 30 credit hours
Some College - 30 credit hours, but less than 60 credit hours
Associate's Degree or 60 credit hours
90 Credit Hours
Bachelor's Degree or 120 credit hours
Master's Degree
Doctorate Degree
02
If you have a degree, please specify your field of study. If no degree, please type N/A.
03
How many years of experience do you have in the general field for which the organization of assignment is responsible?
No experience
Some experience, but less than 1 year
At least 1 year, but less than 3 years
At least 3 years, but less than 9 years
At least 9 years, but less than 12 years
At least 12 years, but less than 15 years
15 years or more
04
Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the "Work Experience" section of this job application.
05
Please indicate your level of experience in Reporting Tools: Including but not necessarily limited to developing, testing and invoking reports from Web and Windows applications and advanced Excel skills (including Pivot Tables and Graphs) as well as the utilization of reporting tools e.g. Cognos, Crystal Reports and/or SSRS (SQL Server Reporting Services).
No experience
Novice
Intermediate
Advanced
Expert
06
Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the "Work Experience" section of this job application.
07
Please describe a complex report you have developed and executed, inclusive of identifying the reporting tool(s) used.
08
Please indicate your level of experience in Production Support: Including but not limited to identifying and documenting root cause for an anomaly, implementing short term work around, developing and implementing long term remediation.
No experience
Novice
Intermediate
Advanced
Expert
09
Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the "Work Experience" section of this job application.
10
Please describe a complex production problem you encountered, how you determined the root cause and the employed remediation plan.
11
By clicking "Yes" below, I understand that all relevant work experience MUST be entered in the "Work Experience" section on my application. In addition, all current City of Lakeland employees must list all previous City of Lakeland work experience in the "Work Experience" section of the application. Failure to complete the "Work Experience" section will disqualify you from the application process.
Yes
No
Required Question
Agency
City of Lakeland, Civil Service
Address
500 N Lake Parker Avenue Lakeland, Florida, 33801
Phone
(863)834-8790
Website
http://www.lakelandgov.net/employmentservices
