Easter Seals Jobs

Job Title: Order Entry Representative

Job Description

The Order Entry/Customer Support Associate position works as part of the Logistics and Customer Support team and interfaces with the customer to understand and satisfy their requirements for either new or repaired headsets. The actual tasks that the individual Associate performs can and will change based on customer requirements, and the tasks that the individual is trained and authorized to perform.

The primary functions for this position include:

• Respond to emails and web requests in line with productivity objectives

• Hold high attention to detail in documenting customers' needs and order requests

• Create cases for all documented field failure incidents, RMAs for returns, replacements, refunds

• Manage emails daily, respond promptly, and follow up with customers

• Answer approximately 20 calls a day

• Answer pre-sales questions, educate customers on product/functionality, and place orders for products with appropriate price and schedule

• Learn products to provide tech support to customers to submit a warranty claim or buy new products

• Listen to customers and enter appropriate notes into cases using defined questions, troubleshooting skills, and acquired product knowledge

• Follow up and problem solve on customer inquiries and concerns via phone, email, web, and mail

• Maintain the company's reputation for outstanding customer service on every customer contact and meet quality objectives

• Use business insight and sound judgment to identify appropriate courses of action to handle circumstances, benefiting both clientele and the company

• Approve web cases, manage the cases on the Variant Cart and Intel Web report

• Participate in outbound marketing and attend tradeshows as necessary

Hard Skills

• High attention to detail

• 1+ years of customer service experience

• Data entry

• CRM

• 1+ years of troubleshooting experience.

• Technical mindset

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s)!

Work Site

This is a fully on-site position in Lake Oswego, Oregon.

Work Environment

Training will be 3-4 weeks, Monday to Friday, 7:30am-4pm. Flexible schedule after training for either a 7am-3:30pm or 7:30am-4pm schedule.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.