Job Information
Arizona Employer Application Support Analyst in LAKE HAVASU CITY, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6778625
General Definition of Work
\"Performs difficult skilled technical work analyzing, implementing, and maintaining software solutions related to various applications, platforms, services, and systems such as ERP, Land Management, Assets, CAD/RMS, Parks & Rec., Utilities, SharePoint, and Teams; maintaining and analyzing data, reviewing processes, reporting, managing application security, and other related work as apparent or assigned.
Responsible for a variety of functions in order to ensure that applications run smoothly and that all customer inquiries are appropriately addressed. Acts as the subject matter expert. Considered the first and second line of application support, resolving technical requests and issues. Consistently communicates solutions and enhancements directly to the customer. Has the ability to test and recommend improvements, work with vendors, and work with IT on software enhancements. Work is performed under the general direction of the Application Services Manager
The ideal candidate will have a background in supporting various types of applications. Must be able to support, troubleshoot, and recommend improvements to various city applications. Excellent communication and interpersonal skills, both written and verbal, are a must. They can relay technical information to non-technical users and elicit clients\' needs. They must also have excellent customer service and problem-solving skills. They must be able to interpret customer needs into technical guidelines and requirements. They will have experience testing updates, creating reports, being a vendor liaison, and being the first line of support for the application.
