Easter Seals Jobs

Job Title:

Networking Security Engineer 2025

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

NOW SEEKING | Juniper SRX | Networking Switching Engineer| R1478541

LOCATION | Pavas CR4/Remote

Job Description

• This position will deliver support as a component of Juniper’s maintenance support Services (Program). The TSE’s are in charge of providing technical support for Juniper devices (Routing, Switching, Security and Network Management Security.

• The resolution of a Service Request may include problem isolation, lab replication, solution testing, packet capture, analyzing network traces, perform remote diagnostics and perform remote configuration.

Requirements:

• High School Diploma

• Advance English 90%

• Schedule Flexibility

Skills:

CCNA completed (version 7 updated)

Networking Fundamentals

Security

BGP

Dynamic Routing Protocols

OSPF

High Availability

Job Responsibilities

• Provide medium/high technical support via phone, live, secure meeting or e-mail by determining the best support options, which may include personal ownership until the completion of the case, requesting external support and/or escalating the case to a higher-level technical support representative.

• Apply existing technical skills and begin to develop advanced skills using tools and equipment appropriate for the position or specialization.

• Troubleshoot simple to complex hardware and/or software issues

• Follow appropriate escalation path to resolve technical issues from customers

• Assist external users of the client's technical products or services by answering questions and solving problems involved in their use.

• Identifies, investigates, and researches user questions and problems, and may refer to technical, professional, or service personnel for follow-up, as appropriate.

• Respond to basic to complex inquiries of a technical nature through case

• Create and update documentation about issues or possible solutions

Location:

CRI San Jose - Jacks

Language Requirements:

Time Type:

2025-12-31

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