Job Information
Concentrix Specialist, Account Manager (Vietnamese Speaker) in Kuala Lumpur, Malaysia
Job Title:
Specialist, Account Manager (Vietnamese Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for an Specialist, Account Manager (Thai Speaker) to join our team. Today.
The future team member that will love this job will overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
You have
Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
Proven track record of success in sales or account management
Passion for exceptional customer experience and sales
Aptitude to learn and optimize new technology and data
Problem-solving skills
Excellent knowledge of Microsoft Office programs
Excellent verbal and written communication skills
Experience working with Salesforce.com or similar CRM required
Demonstrated ability to prioritize and multi-task in a time-sensitive environment
Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
Execute high level of independent judgement and critical thinking
Professional and polished demeanor
You Will
Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
Evaluate the client's customer needs and propose potential solutions
Serve as a single point of contact for the client customer and may coordinate the work of client service teams
Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
Manage external competitive pressures and effectively handle objections
Work with multiple stakeholders, building effective relationships with decision-makers at all levels
Responsible for managing sales territory and achieving monthly quotas
Negotiate skillfully in tough situations
Identify risk and barriers to success; develop contingency plans when necessary
Identify opportunities for additional product or service sales
Use data to help influence buying/renewal process
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required), Vietnamese (Required)
Time Type:
Full time
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