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Cigna Healthcare, International Health Delivery Services is seeking a dynamic strategic Change Manager to drive internal strategic transformation initiatives, foster a positive organizational culture, and enhance employee engagement across our global and diverse workforce. The ideal candidate will have a strong background in change management, excellent communication skills, and the ability to analyze and apply effective change management strategies.

This role will be part of the IHDS Strategic Change Team and will report into the Change Coordinator. The Change Manager will work closely together with program managers and other stakeholders with focus on alignment, adoption and effectiveness of large strategic change initiatives, such as location strategy, agile transformation, etc.

About Cigna Healthcare International Health Delivery Services

The international health business of Cigna Healthcare is a healthcare and health services provider offering the highest standards of care to protect people’s health and well-being. We make healthcare easy to understand and provide the expertise people need to make informed health decisions. We look after everyone, at every stage of life, giving them confidence to make informed decisions to improve their health. At the heart of International Health’s (IH) continued success is our IH Delivery Services (IHDS) team. This incredible team of over 3,500 colleagues across the following global functions Operations, Technology, Data & Analytics, Clinical, Network & Payment Integrity, Provider Services, Business Excellence, Portfolio Optimization & Execution, Strategic Change and Customer Experience and are working from our offices in the US, UK, Belgium, Spain, India, Kenya, UAE, Malaysia, Hong Kong and Singapore.

Main Responsibilities :

In this role you will be assigned to specific strategic change projects, such as agile transformation, location strategy, etc.. In that role you will:

• Work closely together with the remainder of the change and other stakeholders team to ensure timely delivery, maximum employee adoption and proficiency of the change.

• Apply a structured methodology and lead change management activitiesLeverage a change management methodology (https://www.prosci.com/methodology-overview) , process and tools to create a strategy to support adoption of the changes required by a project or initiative.

• Support communication effortsEnable the design, development, delivery and management of key communications.

• Assess the change impactConduct impact analyses, assess change readiness, and identify key stakeholders.

• Support training effortsProvide input, document requirements, and support the design and delivery of training programs (https://www.prosci.com/solutions/training-programs) .

Additional responsibilities:

• Complete change management assessments

• Identify, analyze and prepare risk mitigation tactics

• Identify and manage anticipated and persistent resistance

• Create actionable deliverables for the core change management plans (https://www.prosci.com/resources/articles/change-management-plans) : Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan

• Support and engage senior leaders

• Coach people managers (https://www.prosci.com/blog/5-key-roles-for-people-managers-in-leading-change) and supervisors

• Evaluate and ensure user readiness

• Manage stakeholders

• Track and report issues and come up with solutions

• Define and measure success (https://www.prosci.com/blog/the-adkar-model-measurement) metrics and monitor change progress

• Ensure alignment of change and culture initiatives across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.

Competencies required:

• Bachelor’s degree in a relevant field.

• Minimum of 3-5 years of experience in internal communications, change management, or organizational development within a global and diverse company.

• Experience with large-scale organizational change efforts

• In depth knowledge on Agile, experience with roll out of agile transformation project is an advantage

• Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.

• Exceptional written and verbal communication skills

• Excellent active listening skills

• Ability to clearly articulate messages to a variety of audiences (https://www.prosci.com/blog/how-to-introduce-change-management-by-audience-)

• Strong analytical skills with the ability to interpret data and generate actionable insights.

• Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.

• Cultural competence and sensitivity to work effectively in a diverse and global environment.

• Experience with behaviour change models and A solid understanding of how people go through a change (https://www.prosci.com/methodology/adkar) and the change process

• Comfortable working in a hybrid working environment.

• Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.

• Ability to influence others and move toward a common vision or goal

• Flexible and adaptable; able to work in ambiguous situations

• Resilient and tenacious with a propensity to persevere

• Forward looking with a holistic approach

• Problem solving and root-cause identification skills

• Able to work effectively at all levels of an organization

• Must be a team player and able to work collaboratively with and through others

• Acute business acumen and understanding of organizational issues and challenges

What can you expect:

You join a dynamic and motivated team and will work closely with functional team leads, project managers, office leads, HR and Communication teams in various office locations across the globe.

You’ll report into the Change Coordinator.

Hybrid working, with office in Bangalore, India, Nairobi, Kuala Lumpur, Madrid

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.