Job Information
AON UK Client Service Delivery Specialist (Named Support) in Krakow, Poland
In this role, you will manage risk and healthcare renewal activities for a client portfolio, serving as the primary contact for inquiries related to insurance servicing, policies, and invoicing. Your proactive approach will enhance client satisfaction and strengthen provider relationships!
Our office is located in Cracow, and the position is open for hybrid working arrangement.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Being responsible and taking ownership on Risk and Healthcare renewal activities for assigned Portfolio of clients
Responding to variety of queries from the clients, providers, internal Aon Teams (e.g. insurer servicing queries, documentation queries, invoicing queries, P11D queries, eligibility queries, policy and data queries)
Taking part in local strategy discussion, selecting the accurate renewal path and provide necessary documentation
Obtaining relevant data and preparing Risk Forecaster analysis
Liaising with client and insurer for on risk requirements
Final checking and completing of policy utilization reports
Processing any renewals subject to exception (e.g. bespoke contract)
Liaising with the clients and providers on Medical Underwriting requirements
Requesting renewal terms/loss ratios from providers and initiating relevant processes in the system
Keeping system records up to date (e.g. client or portfolio transfer)
Being an insurer champion (if required) – building positive relationships with the providers
Taking ownership over M&A work / TUPE / acquisitions – data gathering and initiating further processes
Taking ownership over claims management – death, GIP, GCI claims: coordinate the process between clients and providers, keeping all relevant parties up to date, tracking and managing claims review
Cooperating with Aon Finance Teams -
Understanding and complying with the financial & industry regulations and legislations
Providing a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues
Skills and experience that will lead to success
English - C1 (written & spoken)
At least 3 years of previous professional experience
High level of accuracy and attention to detail
Ability to work independently and proactively using own initiative
Skilled at building positive relationships with an ability to manage numerous stakeholders.
Confident communicator with both colleagues and clients at all levels of organisation.
Excellent listening, organisation, and presentation skills
Willingness to learn and share knowledge.
Ability to adapt to change
Proficient in Microsoft applications including excel
Extensive knowledge of Group Risk and Healthcare industry would be an asset
Experience of dealing with claims would be an asset
University degree or equivalent work experience would be an asset
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Please attach CV in English only.
#healthandbenefitsemployeesolutions
#LI-AS1
#Li-hybrid
2553836
In this role, you will manage risk and healthcare renewal activities for a client portfolio, serving as the primary contact for inquiries related to insurance servicing, policies, and invoicing. Your proactive approach will enhance client satisfaction and strengthen provider relationships!
Our office is located in Cracow, and the position is open for hybrid working arrangement.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Being responsible and taking ownership on Risk and Healthcare renewal activities for assigned Portfolio of clients
Responding to variety of queries from the clients, providers, internal Aon Teams (e.g. insurer servicing queries, documentation queries, invoicing queries, P11D queries, eligibility queries, policy and data queries)
Taking part in local strategy discussion, selecting the accurate renewal path and provide necessary documentation
Obtaining relevant data and preparing Risk Forecaster analysis
Liaising with client and insurer for on risk requirements
Final checking and completing of policy utilization reports
Processing any renewals subject to exception (e.g. bespoke contract)
Liaising with the clients and providers on Medical Underwriting requirements
Requesting renewal terms/loss ratios from providers and initiating relevant processes in the system
Keeping system records up to date (e.g. client or portfolio transfer)
Being an insurer champion (if required) – building positive relationships with the providers
Taking ownership over M&A work / TUPE / acquisitions – data gathering and initiating further processes
Taking ownership over claims management – death, GIP, GCI claims: coordinate the process between clients and providers, keeping all relevant parties up to date, tracking and managing claims review
Cooperating with Aon Finance Teams -
Understanding and complying with the financial & industry regulations and legislations
Providing a proactive professional telephone handling service for both internal and external contacts, including clients, providers, and Aon colleagues
Skills and experience that will lead to success
English - C1 (written & spoken)
At least 3 years of previous professional experience
High level of accuracy and attention to detail
Ability to work independently and proactively using own initiative
Skilled at building positive relationships with an ability to manage numerous stakeholders.
Confident communicator with both colleagues and clients at all levels of organisation.
Excellent listening, organisation, and presentation skills
Willingness to learn and share knowledge.
Ability to adapt to change
Proficient in Microsoft applications including excel
Extensive knowledge of Group Risk and Healthcare industry would be an asset
Experience of dealing with claims would be an asset
University degree or equivalent work experience would be an asset
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Please attach CV in English only.
#healthandbenefitsemployeesolutions
#LI-AS1
#Li-hybrid
