Easter Seals Jobs

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

The BPO SAP Payroll Lead will be responsible for overseeing and co-ordinating all payroll SAP activities performed by the BPO and act as a BPO owner of Payroll SAP. They will act as the centralized point of contact for the KLO team within the BPO team. This role will require the ability to perform critical analysis to determine root cause and resolve process or system errors

The primary job responsibilities include

• Payroll Processing Troubleshooting

• Address PCC validations and KPIs issues

• Address BPO queries with validations/KPIs

• Implement workarounds if required

• Payroll and compliance issues

• Identify the root cause

• Discuss with key stakeholders and evaluate the criticality and business impact including impact from compliance reporting perspective

• Identify possible workarounds to progress the payroll cycle

• Assist BPO to implement the workarounds

• Data Related Errors/Troubleshooting. For example (not limited to):

• Review the Workday-EC-ECP integration issues raised by BPO teams

• Review EC to ECP PTP global and country specific replication issues

• Review other payroll / tax / compliance data and integration issues

• Defects or Enhancements

• Review solutions proposed by KLO (SAP Technical Support) to determine impact to payroll processing

• Facilitate and perform User Acceptance Testing (UAT) activities including assisting in defining UAT scenarios, data staging, and support documenting the changes implemented

• Provide supplementary documentation whenever needed

• Periodic review of global SAP Notes and HRSPs/enhancements

• Support BPO teams perform HRSP testing

• Training

• Identify and provide content for internal training

• Perform knowledge transition with necessary stakeholders

• Projects

• Support inflight and new payroll projects and transformations: Documentation of current state, support requirements gathering, analysis, UATs ,Go live/Hypercare and support transitioning changes to the Operations team members

• Support in bringing SAP System activities across different countries into the BPO function

• Other

• Suggest process and technical improvements to Ops Technical Lead at the end of the payroll cycle

• Provide weekly updates for all assigned requests and projects

• Attend weekly Ops and technical calls

• Support Technical metrics and Monthly debriefs

• Develop knowledge base of BPO team members

• Support Google and BPO leadership team to analyze level of support provided by KLO team

• Coordination of process documentation creation

• Subject matter expert in assisting the team of Payroll Processors to execute various SAP Payroll tasks as well as supporting the identification of training needs and the delivery of the relevant training courses

• Identify and coordinate improvements related to SAP Payroll (integrations, repetitive errors, long lasting technical issues, ... )

• Ensure backup structure is created between the Compliance Lead role and the BPO SAP Payroll Lead to deliver resilience to this role

• Support Processing in case of critical situations that might impact delivery of the payroll cycle

• Represent BPO processing team in the next waves project discussions and co-ordinate incoming changes to process design and/or technical changes.

Required Technical and Professional Expertise

• BA/BS Degree

• 5+ years' experience working in SAP Payroll implementation or payroll support within a professional services accounting environment or in industry (tech industry experience a plus)

• Experience in implementing or supporting payroll in one of the following countries: Ireland, Poland, Singapore, UK, Germany, Switzerland, Australia

• Experience in executing end-to-end payroll using EC Payroll (ECP) or On Premise SAP Payroll

• Ability to perform critical analysis to determine root cause and resolve process or system errors

• Understand the compliance requirements from system perspective

• Familiarity with handling/being involved in Payroll Inputs processing and meticulous attention to detail

• Ability to work collaboratively, be diplomatic and influence stakeholders, vendors and international teams

• Proven leadership skills in coordinating cross-functional initiatives

• Experience and a proven track record of process improvement

• Fluency in English

Preferred Technical and Professional Expertise

• Experience of working in or leading a payroll SAP team

• Project management experience

• Payroll qualifications (e.g. CTA, CIPP, CPP, CA (Chartered Accountant), CPA

• Fluency/understanding of any of the following languages: German, Polish, Spanish, French, German, Portuguese, Swedish, Mandarin and Japanese

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.