Job Information
AON Growth Operation Specialist in Krakow, Poland
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Serve as the Aon Connect guide for specific Enterprise clients, including data entry & tagging for the following activities:
Aon Connect training and licensing of new ECLs
Global Standard Execution
Contract Support
Growth Strategy/Campaign Support
Marketing Coordination (tier 4 level)
Support end-user case management for:
Marketing campaigns
Manage Client Planning
Enterprise client set-up
Performs day-to-day execution and task completion; provides frequent status updates, and responsible for timely completion of assigned tasks. Communicates at risk, escalated issues, and barriers to client team
Ensure data quality auditing and clean-up of Aon Connect for Enterprise clients
Serves as the main point of contact for client team questions regarding Aon Connect even when not directly responsible for the process
Responds to emails promptly and proactively; manages client team and other internal teams’ responses for timeliness/accuracy
Communicates effectively with internal partners for analysis/ resolution of complex issues or project impacts.
Expected to serve as back-up support (even if not directly aligned) for other Operation Specialists in the region
Identifies and resolves escalations or issues with strong emphasis on patterns, trends, and root cause analysis. Assists with problem solving for recurring issues
Identifies process improvements for existing processes and supports creation of new processes with emphasis on up/ down stream impacts
Supports maintenance of documentation/training; assists in the delivery of training
Actively seeks additional knowledge of department, tools and systems
Solicits and accepts coaching and feedback to enhance performance
Works well with others and consistently performs to the best of ability
Skills and experience that will lead to success
1+ years research experience
Hardworking self-starter who can juggle multiple projects, follow-up and exhibit creative problem solving – ultimately delivering projects and assignments on target and on time within a fast-paced environment
Strong ability to work closely with various cross functional groups
A creative problem solver who brings innovative ideas, new perspectives, and a wealth of enthusiasm
Excellent verbal and written communication skills, organizational and relationship skills
Demonstrated responsiveness to colleague and leadership requests
Qualifications include bachelor’s degree or equivalent experience in Business or related major, excellent Microsoft Office skills (Excel, PPT, Word, etc.).
Familiarity with Customer Relationship Management Systems (CRM) and marketing automation systems (i.e. Eloqua).
Expertise in data visualization/business intelligence platforms (Tableau, Power BI) would be a plus
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
#LI-KW3
2558297
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Serve as the Aon Connect guide for specific Enterprise clients, including data entry & tagging for the following activities:
Aon Connect training and licensing of new ECLs
Global Standard Execution
Contract Support
Growth Strategy/Campaign Support
Marketing Coordination (tier 4 level)
Support end-user case management for:
Marketing campaigns
Manage Client Planning
Enterprise client set-up
Performs day-to-day execution and task completion; provides frequent status updates, and responsible for timely completion of assigned tasks. Communicates at risk, escalated issues, and barriers to client team
Ensure data quality auditing and clean-up of Aon Connect for Enterprise clients
Serves as the main point of contact for client team questions regarding Aon Connect even when not directly responsible for the process
Responds to emails promptly and proactively; manages client team and other internal teams’ responses for timeliness/accuracy
Communicates effectively with internal partners for analysis/ resolution of complex issues or project impacts.
Expected to serve as back-up support (even if not directly aligned) for other Operation Specialists in the region
Identifies and resolves escalations or issues with strong emphasis on patterns, trends, and root cause analysis. Assists with problem solving for recurring issues
Identifies process improvements for existing processes and supports creation of new processes with emphasis on up/ down stream impacts
Supports maintenance of documentation/training; assists in the delivery of training
Actively seeks additional knowledge of department, tools and systems
Solicits and accepts coaching and feedback to enhance performance
Works well with others and consistently performs to the best of ability
Skills and experience that will lead to success
1+ years research experience
Hardworking self-starter who can juggle multiple projects, follow-up and exhibit creative problem solving – ultimately delivering projects and assignments on target and on time within a fast-paced environment
Strong ability to work closely with various cross functional groups
A creative problem solver who brings innovative ideas, new perspectives, and a wealth of enthusiasm
Excellent verbal and written communication skills, organizational and relationship skills
Demonstrated responsiveness to colleague and leadership requests
Qualifications include bachelor’s degree or equivalent experience in Business or related major, excellent Microsoft Office skills (Excel, PPT, Word, etc.).
Familiarity with Customer Relationship Management Systems (CRM) and marketing automation systems (i.e. Eloqua).
Expertise in data visualization/business intelligence platforms (Tableau, Power BI) would be a plus
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
#LI-KW3
