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Introduction

A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions.

We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.

Thomas J. Watson said it best: ""Good design is good business."" Design is an essential profession-an imperative thread-interwoven through the various functions and segments of the business. Design is a driver of improved outcomes, contributing to business value for our clients and for IBM. Our designers work to create experiences that work together, work the same, and work for our clients. IBMers have a growth mindset and work in teams to include different perspectives to drive exceptional outcomes for our customers. We showcase ownership and independence throughout the design process and seek understanding of strategic goals to create beautiful and functional products. At IBM you will be joining us in serving as a responsible technology innovator and an influence for good in the world.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role and Responsibilities

As a Technical Content Development Manager, your role and responsibilities typically represent content in software release planning, requirements, and delivery to deliver a successful content experience for clients. This role offers you the opportunity to showcase strategic guidance, technical curiosity, and unwavering tenacity. Overall, this role is to drive the development and execution of effective content strategies that resonate with our target audience, drive engagement, and ultimately contribute to IBM's success.

Responsibilities:

• Content strategy development: Work closely with Product Management, Design, Development, and Support. Promote the power of Content in the customer experience. Help your writers understand the schedule, scope, and impact of releases, and allocate the talents on your team to meet project demands. Knowledge of Markup languages expert (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen, VSC, AEM).

• Content planning and scheduling: Work with your content team to help define documentation plans, audience and purpose, project schedules, meet deadlines, and priorities. Work on projects that involve worldwide teams. Manage resources to match project priorities consistently and continually, and advocate for Content Developers throughout the release cycle. Establish and communicate the mission and priorities for your team, and advocate relentlessly for technical content within the IBM Design organization.

• Team management: Guide content development teams toward data driven improvements that benefit our customers, including analytics and support input, and track trends. Manage performance of team members. Empower team members by providing optimal tooling, education, and process updates. Grow your team by providing and guiding in skill acquisition, stretch projects, mentorship opportunities, and career growth. Ensure company policies and processes are consistently followed by team members.

• Stay updated on trends: Monitor industry trends, content marketing best practices, and emerging technologies to keep our content strategy innovative and competitive. Promote common tools and efficiencies, looking for synergies or common standards that can be used across teams.

Required Technical and Professional Expertise

• 5+ years of experience creating technical content, and 3+ years of management experience.

• Effectively lead content creation, publication, and maintenance, ensuring high-quality content that resonates with the target audience.

• Strong understanding of content strategy, including how to align content with business goals.

• Understanding of search engine optimization principles and search engine marketing strategies to increase content visibility and improve content effectiveness.

• Expertise in managing content projects, prioritizing tasks, and collaborating with cross-functional teams, including designers, developers, and subject matter experts.

• Knowledge of agile and continuous delivery development environment and experience with content collaboration tools to facilitate seamless teamwork and workflow management.

Preferred Technical and Professional Expertise

• Degree in Computer Science, IT, Communications, or related field, or a technical degree.

• Experience in applying Design Thinking practices, understand usability testing or UI content design, and ability to learn how to infuse AI into our content operations.

• Knowledge of content localization and globalization practices and ability to analyze and derive insights from quantitative and qualitative user feedback.

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.