Easter Seals Jobs

Introduction

As a Technical Content Professional in IBM, you will be responsible for developing customer documentation and technical content experiences. You will collaborate with a diverse group of developers, designers, and testers in a fast-paced environment with tight deadlines; coordinating your workload with the wider team but working independently. In this role, you will need to quickly gain a sound theoretical and practical understanding of the technical details and produce content that delights our customers. You will also advise the Development and Design Teams on style and language use within the product.

Your Role and Responsibilities

As a Technical Content Professional, you will:

• Design, develop, and publish IBM technical content that is easy to use, easy to understand, and easy to find. This content can take many forms: content embedded in the UI (UX writing), product tours, messages, product documentation, API documentation, multimedia (for example, videos, graphics), Support content, chatbots, training, nurture, and community content.

• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.

• Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, conduct user testing/research to validate content.

• Work closely with Product Management, Design, Development, Marketing, Support, Sales, Training, to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.

• Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

• Define documentation plans, audience and purpose, project schedules, and priorities. Work on projects that involve worldwide teams.

Required Technical and Professional Expertise

• 3+ years of experience creating technical content

• Markup languages expert (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen, Visual Studio Code)

• Proficient at using technology to create technical content that meets audience requirements

• Knowledge of agile and continuous delivery development environment

• Success working in a dynamic team-based development environment across multiple geographies

• Experience with creating content for software products

Preferred Technical and Professional Expertise

• Conversational style writing experience

• Usability/user testing

• Creating multimedia content, audio and video editing, UML

• Understanding of Design Thinking practices

• Documenting APIs and SDKs

• Artificial Intelligence and Natural Language Processing (NLP) - interest and ability to learn how to infuse AI into our content operations

• Writing for globalization and accessibility

• Degree in Computer Science, IT, Communications, or related field, or a technical degree

• Programming knowledge in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node, C# (.NET Framework/Core), Javascript

About Business UnitWe are Content at IBM, a branch of Design specialized in creating technical content for products of IBM, mainly software products. We support the end-to-end user experience with content, from UI strings to technical product documentation, multimedia enablement material, graphics, diagrams, any content media that simplifies complexity for users.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.