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Overview

Registered Nurse Emergency Department Flow Coordinator

Full Time, 72 Hours per pay period, Day shifts

Parkwest Overview:

Parkwest is West Knoxville’s premier medical facility and a top-performing heart hospital. In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. Annually Parkwest is recognized by U.S. News & World Report (https://health.usnews.com/best-hospitals/area/tn/parkwest-medical-center-6520530) as one of Tennessee's “Top 10” hospitals.

Emergency Department:

At Parkwest Medical Center we strive to provide outstanding patient care during emergency situations. Our 39-bed Emergency Department provides care to patients experiencing medical emergencies, acute illnesses, and minor trauma. Staff work in a fast-paced environment to quickly assess conditions and stabilize patients in life-threating emergencies such as stroke, cardiac events, or severe injuries as well as less urgent medical issues. The Emergency Department sees around 140 patient visits per day.

Our staff members include RNs, Paramedics, LPNs, ED Techs and Health Unit Coordinators. Our department is high-energy, team-oriented, customer satisfaction focused. We currently use a self-scheduling model that covers a six-week period. Staff work three 12-hour shifts per week, with an every-other-weekend rotation and two Mondays per month. Our night shift RN staff enjoy extra weekends off, as we employ traditional night weekend Baylor RN staff.

If you are team oriented, a critical thinker, enjoy a lively environment and are passionate about saving lives, apply for our ED today!

Position Summary:

Facilitates safe and efficient patient flow through the ED. He/she will assist the charge nurse in delegating care to the ED patient care staff and assigning patients, ensuring that there is a balanced workload and tasks are delegated appropriately, utilizing and employing resources as needed to assure the quality and efficiency of patient care. Ensures the delivery of high quality patient care through the coordination of customer service and management of the ED. This position acts as a liaison to the ED medical staff, Hospitalist staff, ED Shift Leader, and House Supervisor to ensure that care can be delivered in an efficient and safe manner.

Recruiter: Angelica Adams || aadams16@covhlth.com || 865-374-5405

Responsibilities

• Serves as a liaison to the Triage and EMS RN. May provide across the room triage to patients received from EMS and facilitate physician MSE prior to assigning patient to ED Lobby.

• Acts as a liaison to the ED medical staff regarding the plan of patient's care, aggressively updating and expediting the plan of care with the physicians.

• Has the leadership ability to direct the ED patient care team members regarding prioritization and patient flow.

• Assigns patients to rooms, including the utilization of ED Hold Area, Preferred, and Short Stay Unit.

• Monitors ED room availability and turnover.

• Assures that orders, specimen collection, and treatments are coordinated and performed in an efficient manner.

• Acts as a liaison with other departments and checks the status and delays in ancillary services, including lab, radiology, pharmacy, and consults.

• Coordinates admissions and transfers with House Supervisor if necessary.

• Monitors patient tracking board and oversees accuracy of current data.

• Provides assistance in seeing priorities for patient placement by establishing priorities for ED admits and discharges.

• Continually communicates with the Shift Leader, Disposition RN, Results Waiting RN, Triage RN, and ED providers regarding changes in the status of the unit.

• Huddles with ED physician at beginning of shift and regularly throughout shift.

• Refers personnel conflicts to supervisor, manager, or director.

• Supervises care given by non-professional personnel, providing instruction as needed.

• Receives report from the previous shift of all patients and identifies special patient care needs.

• Recommends staff assignments to provide optimal patient flow and customer satisfaction.

• Identifies learning needs with staff.

• Acts as a resource and facilitator in assisting staff nurses in their evaluation and assessment of patient needs.

• Demonstrates fiscal responsibility while providing safe patient care.

• Ensures the delivery of patient care through the coordination of customer service and the leadership and management of the Emergency Department.

• Recognizes and effectively resolves conflicts and problem solves at time of occurrence.

• Supports department leadership in patient and staff engagement including employee rounding, patient rounding, coaching, and staff accountability.

• Demonstrates proficiency as defined in the unit specific competency standards.

• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.

• Performs other duties as assigned.

Qualifications

Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:

• Minimum of three (3) years clinical nursing with a least one (1) year in emergency services in an acute care facility.

  - BLS/ACLS/PALS - NIHSS - ESI 5-Level Triage

  Licensure Requirement:

  Valid Tennessee RN license.

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Job Title RN ED FLOW COORDINATOR

ID 4069497

Facility Parkwest Medical Center

Department Name EMERGENCY ROOM