Job Information
Cummins Inc. On Site Service Technician - Level II in Kitwe, Zambia
DESCRIPTION
We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Kitwe Service Team in Kitwe, Zambia.
In this role, you will make an impact in the following ways :
Customer Engagement: By engaging customers courteously and professionally, you will build strong relationships and ensure their needs are met promptly and efficiently.
Efficient Repairs: Utilizing specialized tools and following documented procedures, you will diagnose and complete less complex repairs accurately, minimizing downtime for the customer.
Preventative Maintenance: Coaching customer employees on preventative maintenance and basic repairs will enhance their skills and reduce the likelihood of future issues.
Issue Escalation: By escalating unresolved issues to more experienced technicians or supervisors, you ensure that complex problems are addressed promptly, maintaining customer satisfaction.
Accurate Documentation: Completing required documentation accurately and timely will support warranty claims, quality control, and overall service efficiency.
Continuous Learning: By completing training in line with skill and business requirements, you will stay updated on the latest techniques and tools, improving your service quality.
Workplace Maintenance: Maintaining a clean and properly functioning work area and tools will ensure a safe and efficient working environment.
Health and Safety Compliance: Adhering to all relevant Health, Safety & Environmental policies and reporting any issues will contribute to a safe workplace for everyone
RESPONSIBILITIES
To be successful in this role you will need the following:
Customer Focus: Build strong customer relationships and deliver needs-based solutions.
Diagnostics Application: Translate complaints into troubleshooting plans, use tools/software for repairs, and document results accurately.
Technical Escalation: Obtain and use technical info, escalate complex issues, and ensure seamless documentation.
EIZ Certification: Validate expertise and meet required standards.
QUALIFICATIONS
Education/ Experience:
Certified Apprentice Technician in Power Generation or Engine Technology with/or a relevant vocational diploma or current electrical certification.
Locally valid driving permit.
Experience in basic field service work, intermediate knowledge of power generation or engine products, and customer service.
Job Service
Organization Cummins Inc.
Role Category On-site
Job Type Technician
ReqID 2402348
Relocation Package No
Cummins Inc.
- Cummins Inc. Jobs