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The Manager of Accounts Receivable will be responsible for leading the accounts receivable team, ensuring the efficient and accurate processing of collections of premiums, as well as client terminations. This role requires a proactive leader with a keen eye for operational detail and a strong aptitude for financial analysis.

The successful candidate will develop and implement strategies to optimize AR aging KPIs, manage risk, and maintain strong relationships with clients and Account Executives. By fostering a collaborative and results-driven environment, the Manager of Accounts Receivable will play a critical role in supporting the operational and financial health and growth of the company.

Position Responsibilities:

Leadership and Management:

• Lead and manage the accounts receivable team, providing guidance, training, and support.

• Set performance goals and objectives for the team and monitor progress.

• Foster a positive and collaborative work environment.

Accounts Receivable Operations:

• Oversee the AR process, ensuring accuracy and timeliness.

• Monitor accounts receivable aging reports and take appropriate action to collect overdue accounts.

• Develop and implement effective collection strategies.

• Manage disputes and resolve issues related to billing and payments.

• Manage client terminations and relevant due diligence processes.

Financial Reporting and Analysis:

• Prepare and analyze accounts receivable reports and metrics.

• Provide regular updates to senior management on the status of accounts receivable.

• Identify trends and areas for improvement in the accounts receivable process.

Process Improvement & Risk Governance:

• Evaluate and improve existing accounts receivable processes and systems.

• Implement best practices to enhance efficiency and effectiveness.

• Ensure compliance with company policies and applicable laws and regulations.

• Develop and maintain internal controls to mitigate risks.

Stakeholder Engagement:

• Collaborate with Sales teams to ensure alignment on AR billing and collections processes.

• Act as a point of escalation for complex accounts receivable issues and guide to resolve them.

• Engage with stakeholders to identify areas for improvement in the accounts receivable process.

Required Qualifications:

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.

• A minimum of 5 years of experience in accounts receivable management or a similar role.

Preferred Qualifications:

• Bilingual (French & English) - The successful candidate could have to also communicate in French to support clients from various jurisdictions including Quebec.

• Strong understanding of accounting principles and accounts receivable processes.

• Excellent leadership and team management skills.

• Proficiency in Microsoft Office Suite (especially Excel and pivot tables, PBI, etc.)).

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Detail-oriented with strong organizational skills.

• Ability to work independently and manage multiple priorities.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Montreal, Quebec

Working Arrangement

Hybrid

Salary range is expected to be between

$68,250.00 CAD - $113,750.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.