Job Information
A.T. Still University ATSU - Business Process Analyst - Administrative Systems in Kirksville, Missouri
Job Details
Description
A.T. Still University (ATSU) is seeking applicants for an exempt Business Process Analyst - Administrative Systems. The Business Process Analyst will drive a culture of continuous improvement at ATSU by analyzing existing business processes and implementing improvements using various systems and technologies. This role involves a combination of analysis, documentation, training, and project management to optimize workflows and enhance system utilization across the university.
Major Job Duties
- Analysis and Documentation
- Analyze and document existing business processes, identifying areas for improvement.
- Evaluate systems and make recommendations for their use.
- Investigate and resolve issues and problem areas.
- Test new software versions and make recommendations for process changes.
- Build business process automation and workflows using low-code/no-code solutions.
- Training and Education
- Provide training on systems and business processes for new employees.
- Offer continuous learning opportunities for existing users.
- Conduct training sessions on new functionalities and data input processes.
- Create and maintain web-based training materials.
- Issue Tracking, Communication, and Reporting
- Maintain issue tracking system and follow up on critical issues.
- Investigate and document steps to recreate issues.
- Leadership
- Act as a liaison with ITS for technical problem-solving.
- Manage key projects for new technology implementations.
- Assist in evaluating new technologies and their strategic implications.
Job Responsibilities
- Programs or Services
- Responsible for implementation, support, and continuous improvement of systems such as Anthology Student, Anthology Reach, Anthology Raise, and Microsoft Dynamics.
- Knowledge Areas
- Transactional based systems and related workflows.
- Tools for documenting workflows and data mapping.
Education/Experience
- A minimum of three years of relevant experience.
- Experience in working collaboratively with end users.
- Experience in analyzing business processes and workflows.
- Ability to capture user requirements and translate them into functional processes.
- Experience in managing and balancing multiple projects.
- Exposure to no-code/low-code development platforms (e.g., Microsoft Power Apps) and AI tools (e.g., Google Gemini, Microsoft Copilot, ChatGPT) with a willingness to learn and grow in these areas.
Skills/Equipment
- Ability to prepare and edit functional documentation.
- Excellent project management and people skills.
- Excellent communication skills (written and verbal).
- Ability to work effectively in a virtual environment and conduct meetings via video conferencing.
- Workflow documentation software (e.g., MS Visio).
Personal Characteristics/Traits
- Analytical thinker comfortable with learning new things and using knowledge to solve problems.
- Calm demeanor and ability to instill confidence.
- Aptitude for leadership and decision-making.
- Team player who can manage multiple projects effectively.
- Logical thinker with an interest in using technology for process improvement.
- High sense of ethics and sensitivity to personal privacy and data protection.
Work Location
- On-site, telecommute, or remote work options available.
