Job Information
CrowdStrike, Inc. Manager, Demand Operations (Remote) in Kirkland, Washington
CrowdStrike, Inc. Full time R20175 About the Role: CrowdStrike is looking for a Manager, Demand Operations to join our Marketing Operations team. This individual will be a go-to business partner for our Global Campaign Teams, our Global Sales organization, and most importantly our Global Sales Development organization. This role will be responsible for managing the reps who support the day to day operations within the Outreach.io platform. The role will also play a vital role in building new processes, developing, analyzing, & delivering insights, creating and supporting dashboards to help sales leaders drive their business, and so much more. This is an opportunity for the right candidate to advance their career with CrowdStrike as we expand rapidly. What You'll Do: Tool Optimization & Improvement:
Analyze current Outreach.io processes and workflows to identify areas for improvement.
Develop and implement process enhancement strategies to increase efficiency and reduce errors.
Collaborate with cross-functional teams to understand their needs and integrate improvements seamlessly.
Recommend and implement updates or new tools to better support business objectives.
Testing and Quality Assurance:
Conduct rigorous testing to ensure that all tools and processes are functioning correctly.
Identify and resolve issues related to syncing across different systems.
Develop and maintain a comprehensive testing protocol to regularly evaluate tool and process performance.
Best Practices Implementation:
Research and stay updated on industry best practices and trends.
Create and disseminate documentation on best practices for tool usage and process management.
Work with our Enablement specialists to train staff on best practices to ensure consistent application across the organization.
Data Analysis and Reporting:
Monitor and analyze data to track the effectiveness of process improvements including error log changes.
Generate reports to communicate progress and results to senior management.
Use data insights to continuously refine and enhance processes.
Collaboration and Communication:
Work closely with IT, operations, and other departments to coordinate improvement efforts.
Facilitate meetings and workshops to gather input and feedback from stakeholders.
Communicate changes and updates clearly to all relevant parties.
Define KPIs for CrowdStrike Sales Development Organization - 'If it isn't measured, it doesn't matter':
Collaborate on the building, maintenance & automation of weekly/monthly/quarterly reporting.
Ad hoc projects to simplify ease of use within tools.
Conduct trainings with Demand Operations Team, partnering Marketing teams, and SDRs and Account Executives to demonstrate how to most effectively use our instance of Outreach so your campaigns are successfully implemented.
Tech-savvy & excited to work in a fast-paced startup environment
Ability to "roll with the punches" as each day can offer new and exciting challenges to solve.
Experience working closely with others and independently.
Evaluate new & existing tools to determine ROI & help get the most value from our tech investments.
What You'll Need:
Bachelor's degree in Business, English, Journalism or other similar fields.
8+ years of relevant experience in Sales Operations, Enablement, or Marketing.
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