Job Information
BorgWarner Inc. IT Client Technology Specialist (f/m/d) in Kirchheimbolanden, Germany
Key Responsibilities
Support driving a Global Service Desk
Support the setup of processes around Service Management
Providing 1st and 2nd Level support but also leading local Client/Infrastructure and LAN change activities
Support of Local Production/Manufacturing Connectivity
Support in setting up an IT Service Catalogue
Helps to build IT service relationship with customers
Ensure quality services are performed to the agreed SLA
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
Understands Incident, Problem and Change Management Principles
Experience / Skills
3 years working in Information Technology
2-3 years working in a Client Service Team and/or Service Desk
Experience in Service Management and/or ITIL Principles
Experience in Service Management Tools (Service NOW as preference)
Experience in Microsoft Client/Server Infrastructures
Experienced with Microsoft OS (Win 7, 10, 11)
Experienced in Microsoft Office Applications
Basic application/software support i.e., SAP GUI client, Browser, VPN client, Backup, etc.
Very focused in User Satisfaction
Experience in working in virtual/distributed teams
Communication skills to interface with colleagues from other locations
Ability to use own judgment and initiative in problem resolution
Experience in Automotive (Production/Manufacturing IT) environment is a plus
Proficient in German, basic English, other European languages is a plus
Internal Use Only: Salary
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