Easter Seals Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6816033

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We\'re passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The ALLO Hosted Voice Specialist Team is looking for a focused go-getter to join our team of business-savvy phone system experts. Obsessive organization, a freakish attention to detail, and a stunning display of thick skin top our list of requirements. Our tight-knit group works best when we focus on a customer first approach, commit ourselves to efficiency and accuracy. Knowledge and experience are essential so you must be comfortable speaking in acronyms and understand every day is going to present new challenges to tackle.

Hint: If you dont know what PBX, SIP, or VoIP stands for, this probably isnt your GIG, however, character is just as important to us. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. If you possess a solid sense of customer commitment, the ability to roll with the punches while keeping a positive attitude, you may be a good fit for this GIG.

RESPONSIBILITIES:

• The best part of this position is that there is no typical day.
• You may be at your desk or or in the lab (provisioning and pre-staging equipment for installations).
• There is a small chance you could be called on to be present at the job site with our field team to assist in customer installations or issues, this should be very few and far between.
• Answering customer calls & Emails.
• Assisting our on-site field services team members navigate through installations or troubles.
• Make outgoing contacts to arrange business visits and prepare for ALLO installations.
• Provide exceptional service internally to our ALLO teams, the Hosted Voice Team manages our ALLO phone systems as well.

EDUCATION:

• Associates degree or 2 years of relevant job experience.
• Relevant job experience is described as: job experience in similar industry or job experience with similar essential duties.

EXPERIENCE:

• Customer Service experience highly desired.
• Must be technical in nature and have a strong desire to troubleshoot and solve complex customer issues, sometimes independently.
• Ability to effectively address customer expectations and respond promptly to customer needs.
• Demonstrate accuracy, thoroughness, and attention to detail.
• Always looking for ways to improve and promote quality.
• Experience with design and implementation of Hosted PBX, VoIP or Key System products.
• Proficiency documenting and communicating technical situations with internal and external teams.

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent Customer Service Skills.
• Strong analytical skills and ability to convey that information succinctly and clearly.
• Strong interpersonal, teamwork, conflict resolution and negotiation skills.
• Strong time management, organizational, and prioritization capabilities.
• Excellent oral and written communications skills internally and customer-facing with a focus on training.
• Well-versed in communication with external and internal customers.
• Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining strong relationships.
• Ability to remain approachable in a fast-paced env ronment.
• Ability to challenge the status quo with a focus on continuous improvement.
• Experienced in Microsoft Office.

REQUIREMENTS:

• Remain stationary for extended periods.
• Ability to communicate information.
• Possess/maintain a valid driver\'s license.
• 10% travel requirement.

ADDITIONAL REQUIREMENTS:

Proficient Hosted Support & Customer Service Abilities and customer centric mindset with clear and professional communication both written and oral.

Proficient situational troubleshooting abilities related to Hosted Deployments.

Data Integrity Focus:

Opening and tracking trouble tickets, taking the time to fully document and work troubles to resolution or escalation.

Assisting in owning service orders, helping capture all necessary information to guide an order through from inception to completion.

• Discovery/review, provisioning, remotely assist with installs or training needs, reviewing order to ensure exceptional closure.

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