Job Information
POTOMAC VALLEY HOSPITAL Patient Family Liason in Keyser, West Virginia
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Greets and receives patients, family members, donors and visitors. Under general supervision performs a wide range of duties (process payments, coordinating facility/security issues, tours, resource referrals, assistance with fundraisers, light housekeeping, meal preparation) to provide a positive experience for patients, family members, and visitors during the patients hospitalization.
MINIMUM QUALIFICATIONS
:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
- High school diploma or equivalent.
2.
Department Specific:
If Hired prior to 2/27/2020, Obtain certification in Basic Life Support
by 7/31/2020
AND Naloxone training
by 7/31/2020 - unless deemed not possible as a result of the temporary closure of testing centers due to circumstances such as pandemic.
If Hired after 2/27/2020, Obtain certification in Basic Life Support within 30 days of hire date
AND Obtain Naloxone training within three (3) months from hire date - unless deemed not possible as a result of the temporary closure of testing centers due to circumstances such as pandemic.
PREFERRED QUALIFICATIONS:
EXPERIENCE:
18 months experience in dealing with the public with an emphasis on customer relations highly desirable.
Experience maintaining recordkeeping functions (registrations, waitlist, computer database to keep accurate records).
12 months Office experience including working with computers, data entry, answering phones and dealing with customers face to face.
CORE DUTIES AND RESPONSIBILITIES:
The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
Greets patients, family, visitors, donors, and volunteers upon arrival. Conducts guest check-ins, gives directions, processes payments, and provides available resources and tours of the facility.
Maintains record-keeping functions (registration book, wait list, payment processing, and computer database) to ensure the database and visitor book information is current.
Recognizes signs of persons experiencing distress or personal trauma and provides support. Offers to refer to Hospital chaplain, care management or other departments as needed.
Serves as a resource for volunteers, and other health care providers (ex: Doctors, care management, social workers).
Contacts community resources and other pertinent sources on familys behalf. Provides information about the hospital and surrounding areas and addresses questions and concerns.
Serves as a primary coordinator for overnight stays. (Including providing information and/or contacting LogistiCare for WV Medicaid patients). Coordinates other overnight accommodations for waitlisted families when space is not available.
Notes any important occurrences, visitor problems, facilities problems, etc. on the daily log with the time, date, and initials.
Notifies appropriate management: Patient Advocate/Off Shift []{style="background: transparent; margin: 0px; padding: 0px; font-size: inh
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