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Service Technician

Job Description

Service Technician – Based in Perth, Western Australia

Job Summary

An exciting opportunity awaits within the world's leading water technology company. Grundfos Pumps Australia are seeking the skills of a talented electrically qualified Service Technician to join our friendly, inclusive, and highly inspirational Service & Solutions team, based in our Perth office in Kewdale, servicing our customers in Western Australia.

The list of activies that the ideal candidate will undertake day to day include:

• Assessment of risks of tasks prior to commencement of works.

• Disassemble, inspect, troubleshoot, repair and replace parts, reassemble pumps, pump systems, and accessories both in the Workshop, and in-field.

• Commissioning and assessment of variable speed drives and motor interfacing and monitoring systems.

• Utilising App and tablet-based reporting technology to complete tasks, and create lead generation information to internal sales teams, which in turn promotes service growth.

• Advising customers about shortcomings in the total system, which can prevent future problems and offer a solution to these potential issues.

• Assist his/her manager by identifying and providing solutions for service and warranty matters.

• Signs off on electrical works undertaken or supervised.

• On complex issues, consult with our specialist in-house technical support staff

• Prepare clear and complete service reports and ensure that these are submitted on time and as per the company requirements and format (such as warranty claims, working hours, sales lead generation, fault analysis reports)

• Register any identified product quality issues in the company systems.

• Assist in project execution – installation support, commissioning, contractor engagement and arrangement as required.

• Execute works on site in conjunction with the sales orders and service agreements as applicable.

• Collects technical informationfrom site for our equipment data base.

• Works in conjunction with the Grundfos core values and takes responsibility for own actions in addition to looking out for colleagues, partners, and customers.

• Be team focussed and communicate openly on all matters.

• Travel to various parts of WA, and possibly other states on occasions may be required to undertake service related tasks, or training.

• As required, provide phone based technical support for various parties in conjunction with our Customer Service & Tehcuicnal SupportTeam.

• Report matters related to Safety, Health, and Environment.

The ideal applicant will embody the following skills and experience attributes:

• Experience with electrical/mechanical systems and/or pumps and rotational equipment

• Ideally must be a fully qualified Electrician in WA, or be able to obtain mutual recognition if holding one from interstate. (and be the nominated QTP on behalf of the company’s Electrical Contractor’s licence for WA)

• Must have a full Australian recognised drivers’ licence.

• 2 years of work experience in the industry or comparable environment would be advantages

• Experience with pump technology, controls and variable speed drives would be an advantage.

• Being accountable and reliable, prompt and punctual.

• Organised & results driven.

• Process & outcome focussed.

• High level of communication skills

• Experience using information platforms such as SAP, would be an advantage.

• Ability to work with processes or projects within the service environment.

• Hold the applicable First aid, LVR/CPR courses, or be prepared to undertake these once employment has commenced.

Why Grundfos?

• A hugely satisfying role with regional exposure (Asia Pacific region)

• Competitive salary and excellent career prospects at a modern, driven organization with global values.

• Opportunity to work with highly motivated people in a supportive team environment

• Access to extensive internal training and a wide range of employee benefits

About our Company

With over 17 million pumps produced annually and over 20,000 employees in more than 55 countries, Grundfos is today one of the world’s leading manufacturers of pumps and pumping systems. Our products satisfy the markets’ needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve the quality of life for people and care for the planet.

More Information

If this sounds like you, please click the 'Apply' button to progress with your application.

We look forward to hearing from you.

Please note that applicants must be citizens/permanent residency visa holders of Australia.

If you want to find our more information about Grundfos please visit our Grundfos social media channel here: https://www.youtube.com/grundfos or on Facebook: https://www.facebook.com/GrundfosEngineering

Grundfos is an Equal Opportunity Employer.

Information at a Glance

Job Details

Application deadline:

Workplace: Onsite Position

Job Location: Kewdale, Western Australia, Australia

Contract Type: Full-Time

Employment Type: Regular