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City of Kettering Public Safety Dispatcher (Entry Level) in Kettering, Ohio

Note: An entry examination will be administered to establish an eligibility list for Public Safety Dispatcher in order to fill current and future vacancies in our combined Police/Fire Dispatch Center. Candidates who successfully complete the examination process will be eligible for consideration.

DUTIES AND WORK REQUIREMENTS:

Duties include receiving incoming calls, obtaining essential data, evaluating the situation and initiating the appropriate responses. Dispatchers have a high visibility for their actions and decisions as performance is recorded. All dispatchers must be available for assignment to any shift covering the 24-hour period of operation, including holidays and weekends. Dispatcher work is stationary and requires sitting at a console for extended periods. Dispatchers must obtain a thorough operating knowledge of the Ohio Law Enforcement Automated Data Systems (LEADS) or other required computer systems, including Emergency Computer Aided Dispatch (CAD), and must be able to code messages, enter messages or inquire into the system as necessary. Public Safety Dispatchers must also perform Emergency Medical Dispatching (EMD), giving post-dispatch instructions to callers in order to aid persons needing medical assistance and as such must be proficient in EMD methods and practices and show proficiency in use of EMD practices.

TRAINING AND EXPERIENCE:

High school graduate or equivalent. Excellent listening and comprehension skills. Clear, calm voice and manner of speaking, plus tact and courtesy. Ability to follow complex directions. Ability to work efficiently in confined quarters, and in stressful and emergency situations. Ability to maintain records, files, logs, etc. Proficiency in typing desirable. Previous experience and/or training in the operation of personal computers highly desirable.

COMPENSATION AND BENEFITS:

Current Pay Range $28.39-$37.41/hour; contingent upon the candidate's related skills, knowledge and abilities. Comprehensive benefits include medical and dental insurance, attractive retirement plan, vacation leave, sick leave, holiday pay and other fringe benefits.

SELECTION PROCESS:

The selection process will consist of a job-simulation audio-based assessment that measures the critical dispatch skills of listening comprehension, problem solving, multitasking and maintaining composure under stress as required in a typical dispatch setting.

Top candidates will be asked to participate in subsequent phases which include:

  • Extensive background check
  • Personal interview

-           Polygraph

-           Psychological assessment

-           Medical examination and drug screen

-           Executive interview

Note: Any information of a criminal or illegal nature which surfaces during this process will be forwarded to the appropriate enforcement investigative agency.

Inability to successfully complete any phase of this process, or failure to appear for any phase, may be cause for elimination from consideration.

EXAMINATION INFORMATION:

The examination will be given on Saturday, October 19, at 9:00 am. Examination administration time is approximately 2 hours.  The examination will be administered at Kettering Fairmont High School, 3301 Shroyer Road, Kettering, OH 45429 (Main Entrance). No changes in assigned times will be made; no alternate exam dates will be arranged. All applicants must have an application on file with the City by 11:59 pm on Sunday, October 6, 2024 in order to take part in this examina

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