Job Information
Ketchikan Indian Community Receptionist in Ketchikan, Alaska
General Information
Job Title: Receptionist
Contact: Human Resources, (907)228-9316
Date Posted: 09/20/2024
Location: Administration
Compensation and Hours
Minimum Salary: $20.00/Hour
Maximum Salary: $30.00/Hour
Type of Job: Full Time
Hours per Week: 40
Benefits: Health/Dental/Vision/401K
Anticipated Job Duration: Year Round
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Job Description
Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws.
Purpose
Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Job Summary
The receptionist is responsible for the management of a multi-line switchboard by relaying incoming calls to appropriate departments. Greets the public, vendors, and employees, determines the purpose of the visit and directs or escorts him/her to appropriate location.
Performs administrative and clerical support tasks including but not limited to: internal/external mail distribution, monitoring company vehicle usage and the 2960 Tongass Fifth Floor Conference Room meeting schedule. Performs other duties as assigned.
Job Duties & Responsibilities
Receives mail, packages, and courier deliveries and arranges for pick up in a timely manner.
Prepares outgoing mail for pick up on a daily basis and assists with bulk mailing projects.
Creates forms for different programs and staff business cards. Maintains adequate supply of all available program forms/applications to provide upon tribal member request.
Responsible for company vehicle use logbook. Confirms driving record release form has been completed with the Human Resources Department before issuing a vehicle key to a regular/temporary employee.
Maintains a scheduling book for those interested in reserving the 2960 Tongass 5th Floor conference room.
Prepares schedule on or before the 29th of each month for the following month to post outside the room.
Welcomes and provides information to visitors, vendors, and tribal members either in person or phone.
Prioritizes all incoming calls and immediately refers the call to the appropriate personnel as needed.
Attends and participates in appropriate administrative committee meetings. Teamwork’s with other administrative staff in preparation, participation, and closure of public meetings.
Minimum Qualifications (Education & Experience)
Highschool Diploma or Equivalent
12 months of experience in administrative/clerical field preferred. Motivation for professional and career advancement preferred.
A combination of relevant experience, education, and training may substitute for education and experience requirements on a year for year basis.
Proof of valid drivers license with acceptable driving record.
Necessary Knowledge, Skills, and Abilities
Knowledge of reception protocols.
Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
Skills in operating personal computers using a variety of computer software.
Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
Ability to learn and apply program/agency operating policies and procedures.
Ability to manage multiple priorities and tasks concurrently and meet deadlines.
Ability to work independently as well as with teams.
KIC Competencies
Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.
Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Working Conditions
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.
Work is performed in a small office with limited storage, filing and workspace. People asking questions/directions frequently interrupt incumbent. Some work is performed in conference rooms and at photocopy/fax machine
Conditions of Hire
May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance.
KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment.
KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.
This Job Description describes the essential duties and qualifications. It is not an exhaustive statement of all the job duties, responsibilities, or qualifications; management has the exclusive right to alter or add to this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties as assigned.
Required Job Qualifications
Can you pass a drug test?
Are you 18 or older?
02.(a). Education - Do you have a GED or High School diploma
Do you have a pending charge or past conviction for DWI/DUI?
Do you have any pending charge(s) or past conviction(s) for possession of a controlled substance?
Has your driver's license, permit, or privilege ever been suspended or revoked?
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