Job Information
TEC Equipment, Inc. Service Foreman in Kent, Washington
Service Foreman Req # 2024-3395 Job Locations US-WA-Kent Category Leasing & Rental Type Regular Full Time About Us Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota. TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs. Overview The Shop Foreman (Non-Wrenching) oversees our service department's shop floor operations, ensuring efficient operations and high-quality repairs. Responsible for supervising technicians, dispatching repair orders to technicians, managing workflow, internal/external communications on repair status, and maintaining safety standards. This role is crucial for delivering exceptional service to our customers. Strong leadership, technical expertise, teamwork, and a dedication to excellence are key for success in this position. Responsibilities Dispatch repair orders to technicians with the appropriate skill levels, control wage costs through technician productivity and proper scheduling, and review repair orders for accuracy and proper documentation. Be active and present on the shop floor for the technician team to minimize non-billable time, assist technicians with difficult diagnostics/repairs, remove roadblocks to keep them productive, communicate any additional repairs or maintenance needs to Service Advisors and keep them informed of potential issues/estimate adjustment requests. Stay up to date with technical knowledge, repair procedures, and best practices for the equipment service and repair to ensure technicians are optimizing production and minimizing customer downtime. Train and enforce company policies and procedures, safety rules and regulations, and environmental rules and regulations. Keep shop clean and safe, and work areas clean and free from debris. Maintain inventory of tools, equipment, and supplies, establishing security procedures to protect dealership assets. Perform inspections of work in progress and upon completion to ensure it meets required standards, estimating parts and labor for repairs. Notify Service Manager immediately upon observance of violations of company policy. Follow TEC's standard operating procedures and safety procedures with limited supervision, including but not limited to: Understanding and following OSHA regulations; Attending training, departmental meetings, and Trade Shows and Conferences as requested by management; Following Uptime requirements and adapting to changes in the Uptime process as directed by administrators (Volvo/Mack Dealers Only). Demonstrate Teamwork and a commitment to TEC Equipment's culture, vision, mission, and values. Embody the TEC Way (Focusing on Teamwork, Entrepreneurship, and Customer-Driven behaviors always). Commit to establishing strong and mutually beneficial relationships with Internal departments, Corporate, OEM Partners, and Vendors. Place an emphasis on professional development for all team members. Proactively prioritize own professional development to increase knowledge of business acumen and organizational development best practices. Qualifications 3+ years in a heavy-duty Diese
