Easter Seals Jobs

Summary:

The Customer Service Order Processing Coordinator is responsible for managing customer orders from receipt to delivery. This role involves interacting with customers, processing orders, coordinating with various departments, and ensuring that orders are fulfilled accurately and timely. The ideal candidate will possess excellent customer service skills, attention to detail, and the ability to multitask.

Essential Duties and Responsibilities:

• Receive and process customer orders through phone, email, and online.
• Verify order details, including product specifications, pricing, and delivery requirements.
• Enter and update orders in the order management system accurately to resolve customer issues and complaints effectively and professionally
• Serve as the main point of contact for customer inquiries regarding orders, products, and services.
• Work closely with the sales, warehouse, and shipping departments to ensure smooth order fulfillment.
• Coordinate with suppliers and vendors for product availability and delivery schedules.
• Monitor and track orders to ensure timely delivery.
• Maintain accurate records of customer orders, communications, and transactions.
• Generate and distribute order-related reports to management.
• Ensure all documentation complies with company policies and procedures.
• Other duties as assigned.

Competencies:

To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.

• Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
• Communication Skills---Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.
• Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
• Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks
• Adaptability---The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required.

Qualifications:

• A high school diploma or equivalent, as well as a college degree, is preferred.
• 2+ years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software and other customer service tools.
• Ability to multitask and manage time effectively.
• Positive attitude and a strong work ethic.

*Certificates and Licenses: *

None required.

*Language Skills:  *

Read and comprehend simple instructions, short correspondence, and emails; write simple correspondence; effectively present information to customers and other employees in one-on-one and small group situations.

*Math Skills:   *

Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and dec