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ABM Industries Account Manager in Kent, Washington

Overview

Pay: $75K/YR+ DOE

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

Project Management & Client Relations:

  • Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met;

  • Provide customer with information regarding additional services available at ABM;

  • Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback;

  • Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;

  • Inform Project Manager of status of work; identify potential issues and recommend appropriate action;

  • Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager;

  • Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);

  • Excellent customer service skills to ensure customer retention, enhance service delivery and sell services;

  • Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision:

  • Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;

  • Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff;

  • Understand applicable union contracts and develop effective working relationship with local labor unions;

  • Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements:

  • Bilingual (Spanish/English) a plus

  • 1-2 years of Supervisor experience

  • 1-2 years of customer service experience

  • Working knowledge of janitorial equipment

  • Working knowledge of OSHA required processes

  • Intermediate level of Microsoft programs

  • Valid State Driver's License for business travel

  • A passion for serving others and helping others to succeed.

  • Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).

  • Excellent follow-up and an eye for detail.

  • Anticipates problems and proactively implements preventative action plans.

  • Flexibility to respond to urgent client requests on evenings and weekends when necessary.

  • Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.

  • Excellent verbal and written business communication skills.

  • Excellent relational skills and experience dealing with union environment.

  • Understanding of the service industry practices, process and trends.

REQNUMBER: 103912

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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