Easter Seals Jobs

JOB REQUIREMENTS: Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There\'s a seat at our table for you... This is a remote position but on requires someone who lives within driving distance to one of our Distribution Centers. Coordinates, plans, and schedules incoming US field service work to establish excellent service results and minimize customer downtime. This is done with the help of Field Service Management software and in collaboration with InnoServ Service Managers. This position also works alongside InnoServ 3rd party customers providing them the appropriate resources and information they need and ensuring SLA\'s are being properly followed. Provides technical assistance to both internal and external customers in support of equipment repairs, parts needs and product recommendation. Essential Functions: Manage incoming service requests Utilize Field Service Management (FSM) software Maintain constant communication with Service Managers to help resolve service issues Performs manual entry of service work needed into FSM software. Work with Service Managers to help plan shifts Manage service workload capacity issues Coordinate shipping and receiving of parts/equipment related to 3rd party service work Ensure compliance of 3rd party service level agreements Provides level 2 technical assistance to both internal and external customers of the InnoServ team Gains and maintains a thorough understanding of all equipment procedures Performs other duties as assigned. Knowledge / Skills / Abilities: Customer Service - Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Business Acumen - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking - Using logic and... For full info follow application link. Gordon Food Service is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with a disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/98FAF4AAF1B44CA8