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Summary Serves as the Business and Customer Services Office Chief in the Center Engagement and Business Integration Directorate. Responsible for overseeing and guiding key areas for the Directorate to include information business systems, business services and strategic planning function. This role entails leading executive services and event coordination for the Center Director and senior leadership, managing enterprise requirements integration, and spaceport engagement with external stakeholders. Responsibilities Oversee a team responsible for providing the Center governance framework to ensure policies, practices, and processes are established, integrated, assessed, and improved to meet Center needs. Oversee the organization’s Business Objective Agreements (BOA) by capturing key organizational objectives and ensures compliance and alignment with Agency strategic direction. Direct business services, including the oversight and execution of center-funded organizational requirements, to ensure resources are effectively utilized and all actions comply with organizational documentation, processes, and policies. Oversee the support to the Center Director’s office with coordinating logistics for executive speaking engagements, including capturing and processing event details and working with the Center Director’s staff. Responsible for the consolidation and integration of enterprise requirements into actionable, streamlined formats and ensures intra-Center coordination and integration of organizational activities. Work with the office of communication to capture and effectively communicate Center unique activities that strengthen and foster two-way engagement with external stakeholders. Perform a full range of supervisory duties which includes assigning and evaluating work; recommending personnel actions; taking disciplinary actions; and identifying training needs and developing employees. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork. Requirements Conditions of Employment Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-15, you must have one year of directly related specialized experience equivalent to the GS-14 level: Managing resources for projects/initiatives in one or more of the following areas: building relationships with internal/external stakeholders, coordinating events/engagements, or oversight and execution of organizational requirements; Collaborating with stakeholders to build strategic relationships, providing strategic planning/management, or creating/managing a new initiative/task; Analyzing and/or reviewing policies, practices, and processes and providing improvements/recommendations to align with Agency strategic direction or mission. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education Additional Information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap. Depending on position assignment, position may or may not be in a bargaining unit. To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA.