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Marriott Vacations Worldwide Guest Services Agent in Kapolei, Hawaii

Hourly Rate: $32.22

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

  • *Benefit Eligibility will vary by position

S ite Specific Perks

  • Free on-site parking 

  • Discounts to onsite food outlets and services   

  • Complimentary coffee and tea 

  • Quarterly luncheon celebrations and awards 

  • Company branded hats, t-shirts, sunscreen, sunglasses for outdoor associates 

  • Local restaurant discounts 

  • Discounted theme park tickets and rental cars 

  • Community service opportunities 

As a Guest Services Agent , a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. 

  • Answers telephone calls and routes calls to the proper department as applicable.   

  • May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance.

  • Position may require background and drug screeningcontingent on company policy in accordance with applicable legal requirements. 

  • Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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