Easter Seals Jobs

544158BR

Title:

Support Specialist-Tech-S

What you'll do... :

JOB SUMMARY

Function as a single point of contact for all technical support for internal and/or external customers across entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.

Responsible for end-to-end resolution and ownership of customer request’s or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.

JOB DUTIES

• Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.

• May remote control desktops in order to resolve technical issues

• Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.

• Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.

• Use software solutions and computer systems to accurately document and track customer contacts.

• Adapt to changes in user demands, work environment, and changes to processes or requirements.

• Maintain a technical working knowledge of product or products supported by the department.

• Perform other duties as assigned.

JOB REQUIREMENTS

• 1 year technical support experience or the equivalent through a combination of education and related work experience.

• Some experience in supporting Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote control.

• Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with associates who may be under stress.

• Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of internal and external customers.

• In a Training or Certification program for technical support or recent computer technology related certification is preferred.

• Previous customer service experience or the equivalent through education and training is preferred.

Job ID:

544158BR

Address1:

CSC ONE H&R BLOCK WAY

City:

KANSAS CITY

State:

Missouri

About H&R Block... :

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Employee Type:

Seasonal - Corporate

What you'll bring to the team... :

Education:

• High school diploma or equivalent

Work Experience:

• 1 year Minimum related work experience

Posting Title:

Support Specialist-Tech-S

Job Family:

Engineering & Ops

WOTC Eligibility Check:

Yes