Easter Seals Jobs

Solutions Engineer | SNOW III (ServiceNow)

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:

This fully remote opportunity allows you the flexibility to work from home in support of Epsilon’s USDA DISC Customer.

Our Customer’s Mission :

The USDA Digital Infrastructure Services Center (DISC) operates 24/7/365 to provide comprehensive on premises and cloud-based hosting services, including Disaster Recovery, security, and professional support services and operations to approximately 35 federal organizations. The USDA and other Federal partners depend upon DISC’s highly complex and interconnected technology infrastructure to conduct their operations. To better support this mission, DISC is modernizing their technology by transitioning to a continuous integration, deployment, and code-based organization.

An average day:

As Solutions Engineer | SNOW III, you will provide expert technical leadership to deliver capabilities demonstrations, guide implementation and development teams, translating customer needs into effective solutions aligned with best practices. This position will oversee ServiceNow operations to ensure continuity, streamline processes, integrate systems, and develop standardized workflows while fostering innovation and sustainability through a ServiceNow Center of Excellence. In this position you will:

• Provide deep technical expertise in ServiceNow (SN), overseeing implementations across the program and offering guidance to implementation and development teams to ensure best practices, quick issue resolution, and queue management.

• Translate customer needs into cost-effective technical solutions, aligning them with business and technical requirements, while fostering collaborative relationships and acting as a trusted consultant to stakeholders.

• Serve as an advisor, shaping the organization’s vision for SN usage and driving tactical efficiencies in implementation.

• Facilitate customer demonstrations with a focus on realistic, repeatable, and cost-effective solutions that align with SN’s capabilities.

• Develop and implement repeatable, standardized workflows for onboarding customers, leveraging incident, change, and problem management frameworks to streamline processes.

• Manage ServiceNow stack operations, mitigating single points of failure and ensuring operational continuity.

• Ensure integration of ServiceNow with other key systems to support comprehensive service delivery and sustainable operational management across multiple SN environments.

• Create efficient, out-of-the-box solutions that minimize customization, reduce support inefficiencies, and avoid unnecessary contract actions.

• Support the development of a ServiceNow Center of Excellence, driving innovation, best practices, and operational sustainability.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 5+ years of experience in IT Service Management, with a focus on ServiceNow.

• Proven experience in delivering impactful customer demonstrations focused on realistic, repeatable, and cost-effective solutions within ServiceNow’s capabilities.

• Demonstrated track record of successfully managing ITSM functions in ServiceNow.

• Strong expertise in creating and standardizing or customizing ServiceNow workflows, forms, and reports.

• Proven ability to leverage API functionality for ServiceNow to target platform integration.

• Demonstrated experience designing and implementing self-service automation tasks within ITSM platforms.

• Ability to translate end-user requirements into efficient and automated workflows.

• Excellent collaboration skills, with the ability to work effectively with cross-functional teams.

• Strong communication skills to convey technical concepts to non-technical stakeholders.

• Experience in developing and executing test cases for ITSM platforms.

• Experience with scripting languages (e.g., Python, Bash, PowerShell) for automation tasks.

• Familiarity with federal data center compliance and security standards.

• Certification in ServiceNow Administration, CSA and/or CIS-ITSM highly preferred.

Other Requirements:

• Must be able to pass federal background investigation and obtain a Public Trust

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.

• Dexterity of hands and fingers to operate a computer keyboard and other computer components.

• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter, Jessica, on Epsilon’s careers page.

www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

We will be accepting applications through 12/11/2024.

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