Job Information
Crane Payment Innovations Service Manager in Kansas City, Missouri
Service Manager
Location MO, Kansas City
Department Field Support
Employment Type Full Time
Have you ever used the self-checkout in a Target Store? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by: >2,200 global associates, 7 manufacturing sites, and 12 corporate offices
If you are interested in making a global impact, we are looking for a full-time Technical Service Manager responsible for the Kansas City / S t. Louis and surrounding area territory.
About the role:
The Technical Service Manager will be responsible for providing a high level of customer service and satisfaction by resolving reported daily equipment and/or technical problems and demonstrating and enforcing consistent high-quality standards. In addition, this position has a strong responsibility for growing the branch service operation, recruiting, supervising, scheduling and participating in technician tasks.
Responsibilities and Duties:
Recruit, hire, direct, manage, coach and mentor field service technicians throughout the branch geographical territory
Participate in the recruitment and daily supervision of Administrative Assistants
Review and evaluate performance of branch field service technicians and where applicable Administrative Assistants
Organize and implement branch service contracts and service programs in a manner which assures branch service department profitability
Scheduling of inspections for timely service performance to avoid any inspection credit write-off's against the service branch
Timely review and evaluation of PMIA related statements including two-month renewal listings, customer detail master list, contract activity, credit report of service commission, revenues and inspections
Working knowledge of Profit and Loss Service statements
Working knowledge of service department expenses
Review technician service call reports and processing of other service paperwork and reporting
Management of branch parts inventory and technician/remote customer inventories
Demonstrate and enforce strict and consistent quality standards and compliance of all company policies, procedures and safety regulations
Oversee field service technician use and maintenance of company provided assets including fleet vehicles, tablet computers and mobile phones
Approval of employee time and attendance reports using ADP on-line application tool
Extended service coverage hours and "on-call" when required
All other duties as required
Job Requirements:
Field service management experience
3+ years of field service experience and a formal technical program and/or
5+ years of progressively responsible field service experience, or equivalent
Proficient in MS Office applications particularly Outlook and Excel
Thorough understanding if iOS and MS Operating Systems and PC networking
Impeccable integrity with ability to gain access to highly secured environments
Occupational licenses may be necessary to obtain depending on territory/accounts
Proficient with electro-mechanical and software applications technologies
Ability to plan and execute group training sessions
Ability to mentor employees with respect to career and professional goals
Able to commit to and meet project deadlines
Qualifications and Required Skills:
Required to travel, drive and be on the road servicing equipment at clients in the assigned branch geographical territory. The amount of time calling on and servicing clients in the field will range from 40-80% and will depend on branch size and staffing levels
Some long drive times are encountered depending on geographical territory covered
Available for periodic travel to Corporate Office for training classes
Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites
The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time
Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
Phone or desk work about 50% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments depending on branch size and staffing levels
Ability to stand for long periods up to 75% of the time while servicing some equipment
Key Attributes for Success:
Excellent verbal and written communication skills and the ability to wite or speak about complicated issues in a manner that will be understood by all
Strong attention to detail - able to proof their own work and the work of their staff to make certain that pay information and other important details are entered and tracked properly
Excellent math skills as need to process data
Personable, approachable and able to work with all levels of the organization
Positive personality even in the most dire of situations
Exceptionally well organized and able to prioritize their work
Ability to set and track goals for themselves
Ability to multi-task and work on multiple projects
Ability to motivate others and create a positive team environment and spirit
We offer:
Competitive salaries
Paid time off
Sick time off
Medical, dental, & vision insurance
Flexible spending accounts
Life insurance and disability benefits
401K with Company contribution
Community involvement
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com .
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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