Job Information
Truman Medical Centers Mobile Crisis Program Manager in Kansas City, Missouri
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Mobile Crisis Program Manager
101 Truman Medical Center
Job Location
UH Behavioral Health
Kansas City, Missouri
Department
Community Mental Health Center
Position Type
Full time
Work Schedule
8:00AM - 4:30PM
Hours Per Week
40
If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:
UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.
UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.
UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building , located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.
Job Description
As the Behavioral Health Mobile Crisis Manager, you will be the cornerstone of a team dedicated to providing timely, in-person support to 988 callers in their home, community or other safe location. In this role, you will focus on supervising staff, promoting best practices, and ensuring the consistent delivery of high-quality, culturally informed care.
Key responsibilities include:
Partnering with Swope Health to provide a collaborative mobile crisis response to those in our KCMO service areas.
Providing consistent and supportive supervision to mobile crisis staff, guiding them to deliver professional and compassionate care.
Ensuring that all team members adhere to evidence-based practices, maintain accurate and timely clinical documentation, and uphold high-quality service standards.
Conducting regular performance evaluations and providing mentorship to foster professional growth and skill development among staff.
Overseeing team schedules to provide 24/7 staffing coverage, ensuring seamless response to 988 callers and being available for on-call clinical support to assist with critical needs.
Promoting a culture of accountability and collaboration, empowering team members to excel in crisis response.
Facilitating onboarding for new team members, conducting training sessions, and ensuring ongoing education in crisis intervention and cultural competence.
Monitoring program data to evaluate staff performance and outcomes, and implementing strategies to improve service delivery and program efficiency.
Engaging in outreach activities to expand program visibility and partnerships with clinics, schools, and community agencies.
Minimum Requirements
Master’s or doctorate degree from an accredited program in social work, psychology, counseling, or any other related human services field approved by the State of Missouri if hired into the position after July 1, 2023. (Staff hired into position effective prior to 7/1/23 may possess lower level degrees)
Must be a Qualified Mental Health Provider (i.e. RN, Social Worker, Licensed Counselor, etc)
Two years’ experience; one of which was working with the behavioral health population.
Must be licensed or licensable in the State of Missouri.
Must have strong communication skills, both verbal and written, and a willingness to work with multicultural staff and clientele.
Staff with a master’s degree in social work are required to have a minimum licensure of MO LMSW.
If driving is a requirement for the employee, he/she must meet the requirements specified in the Fleet Driving Safety and Compliance Policy and must continue to meet these requirements as a condition of employment.
Completion of training as directed through orientation and/or by Leadership, Management or Educators in the established timeline for continued employment.
Working at University Health is about making a difference. It's providing the best care to every patient every day.
University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.
