Job Information
Spectrum Human Resources Generalist in Kansas City, Missouri
Forbes has named Spectrum as one of America’s Best Large Employers for 2023, and thanks to the success of Spectrum Mobile as the nation’s fastest-growing wireless phone carrier, opportunities to grow with us are better than ever!
Spectrum Mobile’s Human Resource team is searching for an HR Generalist who will serve as the first point of contact for HR issues in a fast-paced call center, provide guidance on employee relations issues and guide employees through the leave of absence process.
THE IDEAL CANDIDATE WILL HAVE
Previous employee relations, leave of absence and/or employee engagement experience
Proven ability to partner with and advise leaders on HR issues
Strong communication and problem-solving skills
Experience in successfully handling multiple projects
The ability to work 100% onsite at our call center office in Kansas City, Missouri
MAJOR DUTIES AND RESPONSIBILITIES
Ensure Company policies are administered fairly and consistently throughout the area of responsibility
Effectively communicate and execute necessary changes to policies and procedures
Perform employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests
Conduct employee related investigations as necessary
Handle workers compensation, first report of injury database and safety regulations process
Coordinate the administration of all Leave of Absence programs and processes including Transitional Work Program and Accommodations Process
Conduct health and welfare benefits open enrollment meetings and employee meetings to update or roll out other benefits related programs as needed
Conduct employee and supervisor training including benefits, policies and procedures and prevention of harassment and discrimination
Ensure timely and accurate entries to the HRIS database
Ensure timely and accurate payroll entry for designated client group
Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information
Maintain employee records in compliance with state and federal requirements
On an as needed basis, participate on various HR committees established to resolve employment challenges
Assist in the management and execution of bonus plans, merit processes, and routine/special request reports
Assist in the annual budget planning process as needed
May recruit and staff from internal and external sources
All other duties as requested
EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor’s degree in Human Resources Business or a related field
2+ years of HR Generalist experience
Or an equivalent combination of qualifying education & experience
Prior experience working in a call center environment is a plus!
Preference will be given to candidates with a strong background in handling employee relations issues, coaching local leadership, and administering employee engagement programs
Certifications for Human Resource Professionals (PHR, SPHR), or HR specific coursework preferred
REQUIRED SKILLS/ABILITIES AND KNOWLEDGE
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to deal with the public in a professional manner
Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under pressure
Strong PC skills and MS Office skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties in a timely manner
Knowledge of local, state and federal employment laws and procedures
Knowledge of state and federal wage and hour laws
Knowledge of staffing and employment practices
Knowledge of employee relations procedures and applicable law
Consultative and coaching skills
Analytical skills
WORK ENVIRONMENT
- Office environment
#LI-EP1
HGN360 2024-44292 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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