Easter Seals Jobs

Job Title: Accounts Receivable AssociateJob Description

The Credit and Collections Representative identifies and collects past due receivables by contacting assigned customer account personnel. They investigate unpaid invoices, reconcile account balances, research documents, and coordinate with appropriate Account Management personnel to provide customers with the required information that results in payments being made. This role follows established practices, determines the best course of action for limiting terms, and collecting accounts.

Responsibilities

• Review, analyze, and identify the delinquent status of assigned accounts to determine appropriate collection efforts.

• Determine the seriousness, priority, and amount of delinquencies; investigate causes and identify corrective actions.

• Review statements, invoices, reports, and other account information to assess financial stability, risk factors, and payment history.

• Analyze financial and credit information to determine if accounts can be sold on standard open terms or if selling restrictions are required.

• Contact customers to negotiate payment plans and advise them on their obligations and available options.

• Establish and recommend financial directions, create strategies, and guide customers through negotiated payment processes.

• Manage and respond to customer requests for copies of invoices, proof of deliveries, and statements.

• Resolve customer disputes through collaboration with the Accounts Receivable billing team, Billing Dispute Analyst, and internal account management teams.

• Prepare communications to customers related to refunds, e-statements, account reconciliations, etc.

• Support all company initiatives as identified by management and in support of Quality Management Systems (QMS) and other regulatory requirements.

• Comply with regulatory requirements, company policies, operating procedures, processes, and task assignments.

• Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

• Ensure any customer account changes are communicated to the relevant owner.

• Monitor the success of service provided and deliver an excellent customer experience.

• Perform other assigned tasks and duties necessary to support the Credit & Collections Team.

Essential Skills

• Proficiency in MS Office Applications – Outlook, Excel, PowerPoint, and Word.

• Experience in cash application, credit and collections, dispute management, billing, or customer service preferred.

• Ability to prioritize and manage multiple responsibilities.

• Strong computer skills required.

• Experience handling tasks where attention to detail is critical to success.

• Experience with Microsoft Navision is a plus but not required.

Additional Skills & Qualifications

• HS Diploma or equivalent required.

• Minimum of 1 year working experience in accounts receivable.

• Strong focus on accuracy, analytical skills, and attention to detail.

• Effective communication skills, both articulate and verbally presentable.

• Ability to understand and summarize data into high-quality, accurate, and usable summaries.

• Self-starter with flexibility and the ability to work under pressure in a fast-changing environment.

• Ability to work with cross-functional teams is essential.

• Enthusiasm and commitment to delivering quality results and performing multiple tasks with strict deadlines.

• Organize work effectively, reprioritize as new demands arise, and maintain strict confidentiality.

• Ability to work with commercial business units in different time zones.

• Positive attitude, team player with a high level of initiative, energy, and enthusiasm, and a can-do mindset.

• Above average MS Excel skills, including pivot tables and V lookups.

Work Environment

100% in-office. Located off of State Line on the MO side in a very nice building and office setting.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.