Easter Seals Jobs

Job Description

The LMS Administrator is responsible for administering DFA’s Learning Management System (LMS). This includes supporting the design, configuration, functionality, maintenance, security, operation, implementation, and ongoing administration of LMS system.

The role is a key liaison for Dairy University (DU) coordinators, end users, and the business user community to provide system support, analysis, reports, communication, and troubleshooting.

The LMS is a critical tool that supports DFA’s, L&D strategy, processes, and tools for leaders to identify and develop their people. The LMS administrator works closely with the L&D Instructional Designer and the Manager, Learning Operations to ensure the LMS supports the L&D Strategy.

LMS Administration & Support

• Partner with leaders and other system administrators to configure, maintain, manage, and operate the LMS to reflect business processes and events

• Provide user support to ensure adoption and ease of use, including high level support (escalation point)

• Assist in training new team members and business units on LMS

• Is a liaison between DU, IT, HRIS, and the business user community to provide system support, analysis, and leverage technology solutions to meet the needs of the business

• Assist DU, HR, IT, and the business user community with technical and process related issues

• Investigate problems, troubleshoot end user issues, and develop detailed suggestions for resolution of issues. Document processes for future use

• Partner with DU coordinators, managers, or business owners to create ad hoc reports, queries, dashboards, and metrics on training data and to determine frequency of reports

Ongoing System Performance and Maintenance

• Perform tests to ensure all procedures adhere to organizational processes, policies, guidelines, and work according to pre-determined standards

• Review release updates, provide input, and provide upgrade and patch support for the LMS

• Participate in research and development to enable continued innovation

• Design, develop, and/or maintain all forms of training material, when needed

• Maintain system security roles and supporting content

• Create and update system processes, procedures, and support documentation for each impacting release

• Perform quality assurance checks on system configuration and test workflows

• Troubleshoot and resolve problems related to upgrades, releases, fixes, and enhancements

• Perform regular system monitoring, verifying the integrity and availability of the system

• Manage data integrity issues and communicate planned system downtimes or issues

• Provide project leadership and support from design through implementation

• Create test scenarios and assist project team members in performing tests to ensure all processes work according to predetermined goals

Vendor Management

• Partner with colleagues and third-party vendors for system maintenance and integrations of solutions

• Work with third-party providers to keep up to date on release schedule and system specifications, manage system changes, identify impacts to system, and communicate updates to impacted stakeholders

Continuous Improvement

• Analyze existing training and make recommendations for improving effectiveness / consistency

• Analyze existing system and determine areas that can be streamlined/more efficient

Content Development

• Design training solutions to close gaps in performance, compliance, and other business needs

• Develop online courses, documentation, and support materials to support these training solutions

• Provide maintenance to existing courses to help ensure business relevance

Catalog Management

• Perform catalog shelf-life analysis

• Perform review of catalog subscriptions, additions, deactivations, and program support

Requirements

Education/Experience :

• Bachelor’s degree preferred

• 5 years’ experience as an LMS Administrator (Cornerstone experience a plus)

• 5 years’ experience in managing projects

Knowledge, Skills and Abilities:

• Considerable knowledge of computer operations and computer systems analysis

• Knowledge and understanding of basic XML concepts and current Web technologies (WebEx, Teams, HTML)

• Knowledge and understanding of graphical user interfaces (radio button, pick lists, and other configuration items)

• Knowledge and understanding of integration concepts and tools (flat file, APIs, connectors)

• Excellent documentation and written communication skills (SOP manuals, workbook updates, support tickets, job aids)

• Strong analytical/problem-solving and troubleshooting skills

• Strong MS Office Skills (Word, Excel, PPT)

• Strong customer service skills and ability to determine root causes of issues and provide solutions

• Able to manage multiple projects and participate in cross-functional environment

• Able to communicate at all levels of the organization, to both technical and business audiences

• Able to complete tasks with minimal supervision

• Able to solve problems related to computer system software and operations

• Able to follow complex oral and written instructions

• Able to develop and maintain effective working relationships with others

• Fluency in English is essential, for verbal and written communication

An Equal Opportunity Employer