Job Information
Lenovo Customer Quality Engineer - Defect Lead in Kanagawa, Japan
Customer Quality Engineer - Defect Lead
General Information
Req #
WD00067505
Career area:
Hardware Engineering
Country/Region:
Japan
State:
Kanagawa
City:
Yokohama-shi
Date:
Tuesday, July 2, 2024
Working time:
Full-time
Additional Locations :
- Japan - Kanagawa - Yokohama-shi
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
■ Roles and responsibilities
Lenovo’s quality team is currently seeking a customer quality defect team lead for our workstation and notebook devices.
In this position youwill be performing failure analysis on customer defects, providing issue resolution, and implementing future product improvements.
You willbe working with a global team and global customer base.
Responsibilities:
•Assign defects to engineers for resolution
•Work with engineers to drive timely resolution of the defects
•Perform failure analysis of product defects
•Drive future product improvements
•Perform onsite customer investigation as needed
■ Key Interaction with:
Service L2 Support
Customer Quality Engineering
Product Quality Engineering
Development L4 Support
Development Product Assurance
Basic Requirements:
•5+ years of analog/digital circuit or software debug
•Bilingual English / Japanese
•PC hardware and software troubleshooting skills
•Strong analytical, problem solving and strategic abilities
•Strong verbal and written communication
•Strong attention to detail
•Flexibility to work some evening hours
•Ability to travel both domestically and internationally as needed
•Team player attitude with the ability to work proactively & autonomously
Preferred Requirements:
•Bachelor’s degree
•Experience with debug equipment like oscilloscope, multi-meter, etc.
•Project Management experience
Additional Locations :
Japan - Kanagawa - Yokohama-shi
Japan
Japan - Kanagawa
Japan - Kanagawa - Yokohama-shi
