Job Information
YWCA Kalamazoo Associate Director of Emergency Response Services in Kalamazoo, Michigan
YWCA Kalamazoo is on a Mission!
At YWCA Kalamazoo, we look for people who want to make a difference and do something that MATTERS. YWCA Kalamazoo is your ally who is on a mission to eliminate racism, empower women, stand up for social justice, help families, and strengthen communities. When you work for YWCA Kalamazoo, you become part of a worldwide movement: eliminating racism and empowering women.
Simply put, YWCA Kalamazoo draws together members who strive to create opportunities for women's growth, leadership, and power to attain a common vision of peace, justice, freedom and dignity for all people.
Our employee-centric philosophies focus on taking care of you and promoting a healthy work-life balance. We offer a benefits package tailored with YOU in mind!
*PRIMARY FUNCTION: *
The Associate Director of Emergency Response Services co-leads a team responsible for the smooth functioning and compassionate and respectful delivery of frontline emergency advocacy services for survivors of domestic violence, sexual assault, and human trafficking. Emergency services include operation of the YWCA crisis line, responding to survivors in crisis at YWCA facilities, area hospitals, and throughout the community, and attending to the day-to-day on-site service delivery of services and operations of YWCA's emergency shelter.
QUALIFICATIONS:
- Master's degree in human services or related field required, specialized training in domestic violence preferred.
- Three years' experience in crisis intervention and residential services required; five years' experience preferred.
- At least two years of supervisory experience.
- Demonstrated ability to manage conflict and adept at de-escalation techniques.
- Demonstrated strong oral and written communication skills.
- Demonstrated ability to work with people of diverse backgrounds.
- Demonstrated knowledge of family dynamics and childhood development.
- Demonstrated ability to be empathetic and establish rapport.
- Demonstrated ability to establish and maintain appropriate boundaries.
- Demonstrated understanding of trauma-informed and culturally appropriate practices.
RESPONSIBILITIES:
Promotes "How the Earth Didn't Fly into The Sun" model
Provides guidance, education, and training to shelter advocacy staff while overseeing the completion of program goals/objectives per grant/foundation requirements.
Supervises shelter programming while fulfilling funding requirements.
Oversees data collection per funding and program requirements.
Ensures training and team meetings are conducted on a regular basis for all shelter staff. Director of Residential Services
Oversees purchasing of food and supplies for shelter.
Coordinates with all programs in agency to ensure high quality coordinated services
Monitors building and shelter security systems and procedures.
Assures necessary maintenance and custodial functions, as needed.
Develops, implements, and evaluates the program goals and objectives, ensuring the quality of services delivered to the survivors and community through monitoring and supervision.
Provides supervision meetings with staff, interns, and volunteers on a regular basis to help with their professional development using a trauma-informed, client-centered, harm reduction model.
Compiles statistics as required by funding sources and agency requirements. Complete all grant and reporting requirements as requested.
Works collaboratively with other department leadership.
Participates in management team meetings for successful completion of all programmatic goals, grant requirements and Vice President of Victim Services expectations.
Provides on-going support to the Vi
