Job Information
Arkansas State University Call Center Specialist - Ongoing Recruitment in Jonesboro, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4294613 Position #: AA0000\ \ Department: Director of University Police\ \ Employment Status: Full time (29-40 Hrs)\ \ # of openings: 1\ \ Proposed Salary Range: Commensurate with Experience\ \ Type of Employment: Staff\ \ Location: ASU-Jonesboro\ \ Closing: 10/18/24\ \ \ Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.\ \ Position Summary:\ \ The Call Center Specialist is responsible for providing emergency assistance and response through the use of communications equipment. This position is governed by state and federal laws and agency/institution policy.\ \ Duties & Responsibilities:\ \ This posting is open for continued recruitment of individuals seeking employment for the position of Call Center Specialist with the University Police Department. This pool position allows applicants to be considered for every Call Center Specialist position that becomes available.\
Frequent contact with department personnel, university officials, and local law enforcement agencies. Operates computer consoles, video monitoring equipment and other communication devices in the public safety department to receive requests for assistance; identifies the nature of the situation and dispatches public safety officers and/or other personnel as required
Receives 911 emergency calls and monitors fire and security alarm systems, determines the type and severity of the emergency and alerts the proper authority
Maintains accurate records of calls and other communication transmissions and enters the information into a computer for preparation of written transcripts and reports
Coordinates the activities of field officers with superior officers and local law and fire authorities and develops positive communication links for active participation during possible disasters and emergencies
Assists public safety officers in the preparation of reports; prepares incident reports; submits crime statistics to the National Crime Information Center and other organizations as required
Performs related responsibilities as required or assigned
Maintain appropriate paperwork relevant to incident numbers, ACIC entries, and radio logs
Maintain a professional attitude toward both the public and staff at all times. Dispatchers will be helpful and display a positive attitude toward all persons contacted
Use codes appropriately and effectively to minimize radio talk time
Ability to manage work load effectively to efficiently keep with the university and the police departments mission statements
Executes direction and plans from superiors. Works effectively with superiors, peers, and profits from constructive criticism
Provides full-time dispatch duties consisting of (1) transmitting and receiving telecommunications via radio to/from officers. (2) logging activities and emergency notes on computerized log and emailing log to various university officials
Operate the ACIC terminal to run driver and vehicle licenses, names, and/or other information as requested by officers or parking services. Operating the ACIC (Arkansas Crime Information Center) requires being certified by the State of Arkansas and is held legally accountable for information that is req\ \
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\ \ Arkansas State University is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
