Job Information
Tech International Customer Service Rep - CSVC in Johnstown, Ohio
Customer Service Representative
Position Title:
Customer Service Representative
Report To:
Customer Service Manager
-Non Exempt Position
Summary:
[Assist both internal and external customers with product information and order fulfillment.]{noto="" sans",="" sans-serif;="" color:="" rgba(0,="" 0,="" 1)"=""}
[Education/Experience]{noto="" sans",="" sans-serif;="" color:="" rgba(0,="" 0,="" 1)"=""}
High school diploma or general education degree (GED); and at least one-year related experience and/or training; or equivalent combination of education and experience.
[Essential Job Responsibilities:]{noto="" sans",="" sans-serif;="" color:="" rgba(0,="" 0,="" 1)"=""}
[Talks with customers by phone or in person and receives orders for processing through the fax, mail, phone, or computer. Must be familiar with basic keyboarding.]{noto="" sans",="" sans-serif;="" color:="" rgba(0,="" 0,="" 1)"=""}
[Assists customers with pricing, shipping, and freight information.]{noto="" sans",="" sans-serif;="" color:="" rgba(0,="" 0,="" 1)"=""}
[Follow-up with customers on order information; meets commitments.]{noto="" sans",="" sans-serif;="" color:="" rgba(0,="" 0,="" 1)"=""}
[Manage customer service situations, may require handling difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance, i.e., pricing, shipping, and freight information, etc.]{noto="" sans",="" sans-serif;="" color:="" rgba(0,="" 0,="" 1)"=""}
