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Description

The Senior Data Management Specialist is responsible for ensuring the integrity, quality, and accessibility of an organization’s data assets. This role involves leading data management initiatives, developing data governance strategies, and ensuring data systems and processes support business needs. This role involves managing data resources, developing data management strategies, and supporting data-related projects. The Data Management Specialist will work closely with various departments to ensure data is properly maintained, analyzed, and utilized to support business objectives.

The Senior Data Management Specialist - Master Data Management will own the lifecycle of master data implementations, and act as a liaison between lines of business, channels, technology services teams and Enterprise Data and Analytics platform teams to ensure the master data solutions are implemented in a consistent, scalable manner with robust change control.

In this role, you will liaise with channels, origination systems, and other information provisioning systems across Citizens Financial Group to integrate Master Data Management system to ensure MDM system contains the most accurate master data and serves as the single version of truth.

This role will also develop and operationalize master data quality processes, suspect resolution process and data operations error resolution process to ensure the best quality of master data is stored and distributed out of MDM.

Primary responsibilities include

• Collaborating with business leaders and technology teams to implement centralized Master data and hierarchies, related polices, standards and practices

• Analyze and reconcile data with source systems to identify data quality issues and drive processes and solutions to resolve and prevent data quality issues.

• Developing and communicating key Master data scorecards, dashboards and technologies based on key metrics and indicators to monitor progress and measure adoption

• Own the full life cycle of Master data implementation - requirements gathering, design, system integration and user acceptance test planning, building of test libraries and test execution. Produce consistent, accurate and complete data requirements and definitions for complex projects.

• Using stakeholder knowledge and other available resources to research, to facilitate discovery, and to analyze and evaluate options for Master data solutions, including third party data procurement, synthesis and distribution. Provide recommendations to team and project leads. Use internal and external data to create models to support business growth for internal business partners.

• Work with business users and others to understand their business functions and processes in order to help them define hierarchy needs to support business intelligence, analytic and reporting requirements.

• Ensure all Master data elements are fully defined and catalogued in the Collibra data governance environment for lookup and consumption.

• Work with management team and other leads to prioritize needs for business segments.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications

• Bachelor’s degree in Information Management or related field required

• Add or delete bullets, as applicable

• 5 or more years of experience in an enterprise data master governance and/or data management role or capacity

• 3 or more years of experience as a senior business analyst with full end to end responsibility for complex enterprise level data management implementations

• 2 or more years of business and data analysis experience in enterprise level Master Data Management solution like IBM Infosphere, SAP, Informatica or TIBCO

• Deep understanding of Metadata management, Governance framework, Data quality management and Master data management best practices and procedures

• Experience doing data discovery and analysis work with one or more commonly-used business intelligence tools, such as Tableau, SAS, Qlik, Oracle, Cognos, Microsoft, Information Builders, etc.

• Working knowledge of data governance and data management practices, including a demonstrated understanding of implementing data governance solutions

• Experience with procuring, curating and applying third party data to solve business problems

• Excellent customer facing and communication skills

• Influencing skills and ability to build relationships across all levels

• Ability to collaborate effectively, take initiative and work as part of an Agile team

• Strong attention to detail

• Preferred Qualifications

• Realtime streaming integration with MDM strongly preferred

• Enterprise scale Cloud native MDM experience preferred

• Certification in Master Data Management preferred

• Banking experience preferred

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

05/01/2025